Support helped with sign-up but left many issues unresolved
When I encountered trouble during the initial invoicing and payment confirmation, telephonic support was responsive and helped me resolve that aspect quickly enough. However, for most other questions about using the software and understanding the database feature, I found I had to figure things out on my own. The dialer and calling tools were not always straightforward and there seemed to be no immediate guidance available apart from general FAQs that didn’t directly address my concerns. This made the overall experience of learning the platform quite tough. While I appreciated the one moment when support clarified an important billing matter, the lack of ongoing communication or proactive help meant I spent a lot more time than I would have liked trying to get comfortable with the software. It felt like a lot was expected from me without enough personal assistance along the way.