4 out of 54 of 5Verified customerSupport and communication
Support made finding info pretty smooth
I found the communication quite helpful when I was trying to find answers about the database feature. The email replies came fairly quickly and explained the steps I needed to take in a clear sequence. I appreciated how the support team walked me through enabling and using the calling tools, so setting up felt less intimidating. The telephonic support took a bit longer to connect but once I was through, the help was practical and patient. The only downside was that some of the payment details on the portal weren’t very clear, so I had to ask twice about invoices. Still, overall I felt the support made it easier to understand the software’s features and how to troubleshoot basic problems.