Reviews
See what people say about their experience with WFHI — positive, critical and everything in between.
4.0out of 5
Based on all 3,87,740 published WFHI Reviews.
2,90,849 of 3,87,740 reviews include a verification label.
Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.
Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.
3,87,740 published
Support se mujhe kuch responses achhe lage, par kuch baar samajh nahi aaya jo maine pehle socha tha. Umeed thi ki help thodi aur prompt hoti. Lekin jab mil gaya toh kaam hua, isliye itna bura nahi hai.
After completing the training and onboarding, I feel reasonably confident with the software, though a few parts still require me to double-check what I’m doing. The dialer and calling tools are straightforward and work predictably, which helps build trust in daily operations. However, the database feature took longer to grasp properly, especially given the way updates occasionally shifted some UI elements. This meant I had to adapt and relearn parts of the workflow, slightly denting my confidence from time to time. That said, the training provided enough practical examples and explanations to eventually get me through these hurdles. I wouldn’t say I’m expert-level yet, but the balance between clarity and complexity in the materials meant I could keep progressing without frustration. Considering this, I’d rate my outcome as positive since I’m definitely comfortable enough now to use the platform effectively. The one minor caveat is that a bit more consistent update communication would make me feel even more assured moving forward.
When I first reached out to their telephonic support, I wasn’t sure what to expect, but the experience was straightforward and surprisingly quick. They guided me through my questions about using the software dialer and managing the database without rushing or leaving me confused. The representative was patient and explained each step clearly, making sure I understood how the automatic updates would work and how those might affect my workflow. It took less than 15 minutes from the initial call to completely clearing up my doubts. I also appreciated the way they walked me through the invoicing and payment process patiently. Overall, the clarity of communication and promptness in addressing my concerns stood out; it left me feeling well supported, even though I had only a few questions initially. This kind of clear support really makes using their software easier.
Main software lene se pehle bohot soch rahi thi ki kya yeh mera kaam karega ya nahi. Sales wale logon se baat karte karte laga ki sab theek hoga, par jab actually sign up process start kiya toh lag gaya sab utna simple nahi hai. Jo information login ke liye maangi thi woh clear nahi thi aur payment karne mein bhi confusion hua. Bahut baar support team ko call kiya, par response mujhe satisfactory nahi laga. Training aur onboarding process bhi mushkil tha mujhe samajhna. Mujhe aisa laga ki mujhe system mein set up karne ke liye zyada samay aur patience chahiye, jo mere paas nahi tha. Overall, mera experience frustrating tha aur main aage chal ke phir se try nahi karungi, kyunki confidence khatam ho gaya ki yeh mere liye sahi rahega.
I found the support to be confusing and a bit slow, especially when I was trying to compare it with tools I used before. It felt like I had to send multiple messages to get answers, making it frustrating. However, they were nice when they finally replied, which was the only positive part of the experience. I wished for clearer communication throughout my use of the software.
Mujhe bata du ki support team ki responsiveness kaafi acchi lagi. Jab main apne dialer setup mein thoda confuse tha, tab unhone turant phone utha liya aur mera faida soch ke calmly guide kiya. Onboarding ke dauran bhi jab thoda time lag gaya samajhne mein, toh unki call support se patience aur patience waali baat ne tension kam kar diya. Wo log har baar clear aur samjhdar answers dete the, koi bakwaas nahi. Training sessions bhi interactive the, jahan main apne technical doubts easily clear kar saka. Mujhe laga ki kaam karne ka maza tabhi aayega jab support itna helpful ho, aur WFHI ne woh baat pura ki. Haan, kabhi-kabhi thoda wait karna padta tha, par overall wo experience bahut achha tha. Agar phir se koi software aur training lene ka chance mila, toh main definitely WFHI ko hi choose karunga. Unka communication style friendly tha, jaise koi dost madad kar raha ho. Main itna bol sakta hoon ki mein phir se yeh service lena chahta hoon agar fir kabhi zaroorat padti hai.
Mujhe lagta hai ki support system se baat karna sabse disappointing experience tha. Ek baar maine call kiya, aur phone uthane me bahut der lagi, aur jab finally baat hui, to jo jawab mila wo bilkul vague tha. Baaki times bhi maine emails bheji, par response ya toh bahut late aayi ya fir bilkul nahi aayi. Poora time mujhe aisa laga ki koi serious assistance dene wala nahi hai. Software ka use karna mushkil tha par sabse zyada takleef tab hui jab support se madad maangne par clarity nahi mili. Training toh thi, lekin jab live issue aaya, tab kisi ne help nahi ki. Database feature aur dialer ki problems samajh nahi aa rahi thi, aur support ki taraf se jo guidance milni chahiye thi wo nahi mili. Automatic updates bhi kabhi kabhi confuse karne wale thay, par support ki keemat sabse zyada thi. Ye akela hi ek baat thi jo mujhe yaad rahi, ki wo bhi itni unsatisfactory thi ki mujhe laga main aage kya karoon.
When I first started with the billing and payments side of the software, I was hoping things would be straightforward and easy. Unfortunately, the responsiveness wasn't quite as quick as I would have liked. Occasionally, when I needed clarification on an invoice or had a question about the payment schedule, the replies were delayed. That said, when I did get through, the people on the other end were polite and did their best to help me. I did have some trouble understanding the invoicing details initially because the process seemed more complicated than I anticipated. While the information was available, it wasn't clearly laid out, which made me hesitant to proceed confidently. One small reservation I had was about automated payments; it worked fine for me but I wasn’t completely sure if those were securely set up until I got some reassurance from support. Overall, I would tell a friend that while the payments part is not perfect and can sometimes feel slow or confusing, the support does try to assist and sort issues out. It’s mostly okay if you are patient and keep following up. Still, I wish the whole experience was a bit more straightforward and faster when it came to billing communication.
Mujhe software interface pe initial setup karte waqt thodi dikkat hui, jo main soch rahi thi ki shayad thoda zyada support milega. Log thode late respond karte the jab main call dialer ya database ke baare mein kuch sawal karti thi, is wajah se mera kaam kabhi kabhi ruk jata tha. Lekin ek baar jab baat samajh aa gayi, toh software ka usability thoda better lagne laga aur main apne workflow ke hisab se ise adjust kar paayi. Jo training modules the, unka content toh thik tha par kabhi kabhi unpe wait karna padta tha refresh hone ke liye, jo productive nahi tha. Automatic updates implement karte waqt bhi kuch bugs aaye jinke wajah se functionality temporarily disturb hui, jise support ne decently handle kiya. Writing aur sending invoices mein koi problem nahi aayi, wo process smooth tha. Main appreciate karti hoon ki team available thi ready help ke liye par response time improve hona chahiye, tabhi overall experience aur acha banega.
Actually main thoda surprised thi ki billing aur payment ke jo labels hain woh kaafi straightforward hain. Main normally software me billing dekhti hoon toh wo bahut confusing hota hai, but yahan mujhe easily samajh aa gaya ki kaunsa charge kab lag raha hai aur invoices kahan milenge. Thoda sa toh lagta hai ki agar aur easy words hote toh shayad beginners ke liye aur achha hota, lekin mujhe ye bhi pata hai ki technical cheezein simple banana mushkil hota hai. Payment karne ke baad agar kisi confusion ho toh support thik thak help karta hai, jo friendly lagta hai. Mujhe lagta hai ye software un logon ke liye badiya rahega jinhone thoda experience hai aur wo self-service karna chahte hain, kyunki wording clear hai par bilkul perfect nahi. Plus ek chhoti baat, kabhi kabhi invoice date confusion ho jati hai par main expect kar sakti hoon ki wo jaldi fix hoga. Overall mujhe billing process smoothly chala aur ye thoda surprising bhi tha ki mujhe itni clarity milegi is system mein.
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