Not so quick with invoices, but they try
When I first started with the billing and payments side of the software, I was hoping things would be straightforward and easy. Unfortunately, the responsiveness wasn't quite as quick as I would have liked. Occasionally, when I needed clarification on an invoice or had a question about the payment schedule, the replies were delayed. That said, when I did get through, the people on the other end were polite and did their best to help me. I did have some trouble understanding the invoicing details initially because the process seemed more complicated than I anticipated. While the information was available, it wasn't clearly laid out, which made me hesitant to proceed confidently. One small reservation I had was about automated payments; it worked fine for me but I wasn’t completely sure if those were securely set up until I got some reassurance from support. Overall, I would tell a friend that while the payments part is not perfect and can sometimes feel slow or confusing, the support does try to assist and sort issues out. It’s mostly okay if you are patient and keep following up. Still, I wish the whole experience was a bit more straightforward and faster when it came to billing communication.