Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,091 published WFHI Reviews.

2,91,849 of 3,89,091 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,349 matching

Back to the start of the list
  • 4 out of 54 of 5Verified customerSupport and communication

    Support mein sabse accha lagaa response time

    Main pehle ek doosra product use kar rahi thi aur mujhe lagta tha ki wahan ka customer support achha tha. Lekin WFHI main jo support system mila, usme response time thoda unka alag tha. Jab maine call kiya toh lagbhag thodi der baad reply mila, jo main ummeed nahi kar rahi thi pehle. Hum jab bhi bahut jaldi koi solution chahti hain, toh delay thoda risky ho sakta hai. Baaki, training session theek the, par dialer aur database ko leke mujhe thoda samay laga adapt hone mein. Par mujhe ye lagaa ki jab communication aayi toh sab clear tha, koi confusion nahi tha. One thing jo best laga wo tha ki unka telephonic support mujhe baar-baar check karne ka option deta tha. Isi wajah se main itna satisfy bhi thi, aur ye reason hai ki maine 4 star diya. Bas response time thoda aur fast hone chahiye tha mere liye.

    Ritu BhagatArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    I found the telephonic support provided by WFHI aligned well with the hours I usually work. Since I

    I found the telephonic support provided by WFHI aligned well with the hours I usually work. Since I operate during irregular hours, it was important that assistance be accessible when I needed it, not just standard business times. The priority assistance service impressed me in this regard. Calls weren’t put on hold for long, and queries about the database sync and dialer features were addressed promptly. The software itself received regular automatic updates that did not interfere with my active sessions, which helped maintain my workflow without interruptions. The sign-up and payment system was also simple and predictable, so I didn’t have to spend additional time managing those aspects. In brief, the availability and responsiveness of support matched my schedule, preventing workflow delays. I’m satisfied with how these services fit into the unusual hours I keep and how smoothly the software functioned alongside.

    Arjun GokhaleHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    support mein kuch kami rahi joh expect nahi thi

    Mujhe laga tha ki support team fast aur responsive hogi, par jab maine call kiya toh unke jawab lene me time laga. Wo jo main expect kar rahi thi, vo support available nahi hui us waqt. Communication sahi se nahi hua aur main kuch points pe confused feel kar rahi thi jab training related doubts clear karne thi. System ke updates ka kitna waqt lagta hai pata karne me bhi thodi der hui. Haan, dialer tools mein basic guidance thi jo thodi madadgar rahi, par overall main support ko lekar thodi disappointed thi kyunki delays ne mera kaam thoda slow kar diya. Mujhe lagta hai is point ko improve karna hoga team ko.

    Maitri BharadwajMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support was okay, but not exactly like I thought it'd be

    When I first signed up, I expected the support team to be super responsive every time I called or emailed. That wasn’t always the case. Sometimes, calls were answered quickly and the team was helpful, walking me through the database features and dialer setup clearly. Other times, though, I had to wait longer than expected or get attended by someone who wasn’t as familiar with the training modules or automatic updates. This inconsistency made me pause and think about how smooth the onboarding really was. But on the bright side, the invoicing and payment process went without much trouble, and the software updates usually happened quietly, without interrupting my workflow. The contrast between fast support moments and slow ones was noticeable, yet it didn’t completely spoil the overall experience. So if I’m explaining this to a friend, I’d say it’s a mixed bag: some parts really worked well, especially the technical tools and the invoicing, but the telephonic support felt hit or miss. I might keep using the software, but I’m hoping future calls will be a bit more consistent.

    Suresh KapoorTelangana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support ki timing acchi hai par thodi aur flexible honi chahiye

    Mujhe overall support kaafi helpful laga, especially jab main apne kaam ke dauran queries lekar phone pe baat karti thi. Training sessions ke dauraan bhi support ka prompt hona mujhe pasand aaya. Lekin, kabhi kabhi support hours thode restrictive lagte hain kyunki main apna kaam late nights karti hoon aur us time help lena mushkil hota hai. Wo log bahut patient hain aur samajhne ki koshish karte hain ki mera issue kya hai, par timing ki wajah se thoda frustration hota hai. Sign-up aur payment process bilkul clear thi, aur invoice jaldi mil jata hai. Dialer facility aur database integration bhi seamless thi. Main overall satisfied hoon, lekin agar support thodi aur flexible ho jaye toh experience aur bhi behtar hota. Abhi ke liye main chalti hoon ispar aur dekh rahi hoon ki ye meri working hours se kitna match khata hai.

    Leela SatheJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support handled things okay but missed proactive updates

    My experience with support was mixed in handling issues. When I encountered some trouble with the dialer integration early on, I contacted telephonic support and the team was able to guide me through basic troubleshooting steps. Their approach was straightforward and factual, which helped solve the immediate problem. However, what I found lacking was any proactive communication from their side about system updates that might affect workflows. For instance, an automatic update caused some unexpected glitches in the database feature, and I wasn’t informed beforehand. This caught me off guard and delayed my work. Support only responded after I reached out, which felt like a missed opportunity to keep customers well-informed. The billing and payment processes went smoothly, but the absence of advance notice on technical changes reduced overall confidence. I think future experiences would improve a lot if support included proactive alerts alongside standard assistance. Overall, the support did what was needed but fell short in communication.

    Sankalp SatheTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Woh pal jab sab kuch clear ho gaya tha support se baat kar ke

    Mujhe pehle toh thoda darr tha ki baar-baar same baat repeat karni padegi jab support se contact karungi, kyunki kaafi softwares mein aisa hota hai. Lekin yahan support thoda different laga, kyunki jab main call kar rahi thi toh har baar patience se meri baat suni gayi aur unnecessary repeats se bachaya gaya tha. Jo cheez mujhe samajh nahi aa rahi thi, vo theek se clear kar di gayi thi bina kisi pause ke. Kabhi kabhi wait karna pada, lekin vo bhi zyada lamba nahi tha, matlab lagbhag meri query jaldi resolve ho gayi thi. Trainings bhi useful thi, jisme call tools aur dialer ki functionality achhi tarah explain hui thi. Onboarding flow smooth tha, aur database feature ko use karna bhi straightforward tha. Mujhe laga ki jab mujhe lag raha tha sab kuch clear hoga, toh woh moment actually support team se baat karte waqt aya, jab unhone directly woh issue solve kiya jo main samajh nahi pa rahi thi. Overall, mujhe laga ki ye experience kaafi acha tha, aur main aage bhi yeh service use karti rahungi.

    Sahana ShettyMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    pretty good, though could be quicker

    support se baat karke mujhe acha laga ki wo reachable hain, lekin kabhi kabhi response time thoda zyada laga. par overall, jo maine expect kiya tha usse behtar mila, toh koi gila nahi hai.

    Priya SinghChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Mujhe jab bhi support chahiye hota hai, response jaldi milta hai. Kabhi kabhi kuch delays hote hain,

    Mujhe jab bhi support chahiye hota hai, response jaldi milta hai. Kabhi kabhi kuch delays hote hain, lekin major problems ka jaldi solution mil jata hai.

    Suman RaoUttarakhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support was quite okay but still might need it again soon

    Hey, so I used the support a couple of times and honestly the telephonic help was pretty decent. The person on the other end knew what they were doing and answered most of my questions well, which was cool. The training materials helped a lot but I did get stuck a couple of times trying to figure out how the dialer worked with the database features, and that was a bit frustrating. Luckily when I called they were able to guide me through it, so that was the good part. Still, the updates sometimes change things without much warning, which threw me off a bit. I think I'll probably need to call for help again next time something unexpected happens because I’m not totally comfortable navigating some of the advanced options yet. The payment and invoicing parts were straightforward with no issues, so that was nice. Overall it’s a mixed bag but the support was reliable enough that I feel okay about using the system again, even if it might not be perfect yet.

    Omkar LalMizoram, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy