Support was okay, but not exactly like I thought it'd be
When I first signed up, I expected the support team to be super responsive every time I called or emailed. That wasn’t always the case. Sometimes, calls were answered quickly and the team was helpful, walking me through the database features and dialer setup clearly. Other times, though, I had to wait longer than expected or get attended by someone who wasn’t as familiar with the training modules or automatic updates. This inconsistency made me pause and think about how smooth the onboarding really was. But on the bright side, the invoicing and payment process went without much trouble, and the software updates usually happened quietly, without interrupting my workflow. The contrast between fast support moments and slow ones was noticeable, yet it didn’t completely spoil the overall experience. So if I’m explaining this to a friend, I’d say it’s a mixed bag: some parts really worked well, especially the technical tools and the invoicing, but the telephonic support felt hit or miss. I might keep using the software, but I’m hoping future calls will be a bit more consistent.