Support was quite okay but still might need it again soon
Hey, so I used the support a couple of times and honestly the telephonic help was pretty decent. The person on the other end knew what they were doing and answered most of my questions well, which was cool. The training materials helped a lot but I did get stuck a couple of times trying to figure out how the dialer worked with the database features, and that was a bit frustrating. Luckily when I called they were able to guide me through it, so that was the good part. Still, the updates sometimes change things without much warning, which threw me off a bit. I think I'll probably need to call for help again next time something unexpected happens because I’m not totally comfortable navigating some of the advanced options yet. The payment and invoicing parts were straightforward with no issues, so that was nice. Overall it’s a mixed bag but the support was reliable enough that I feel okay about using the system again, even if it might not be perfect yet.