Confusing wording and labels in the onboarding process were quite surprising
I found the training and onboarding process more complicated than I had anticipated. The wording and the labeling of various tabs and steps often seemed inconsistent or unclear. For instance, some parts of the software dashboard used terms that I wasn't immediately familiar with, and the training materials did not always clarify these terms sufficiently. While I understand the nature of such software might require some learning curve, I was surprised by the lack of straightforward explanations at the outset. Furthermore, the onboarding flow sometimes felt disjointed, with steps that did not logically follow or were labeled in ways that caused confusion. Though the company provides telephonic support, it was only somewhat helpful initially, as they sometimes used jargon which added to my difficulty. That said, once I spent additional time navigating and cross-referencing features with the training, I was able to grasp enough to operate reasonably well. However, the initial hurdle of unclear wording made the overall onboarding less smooth than I expected. In summary, the surprising part was really the inconsistency in language, which could be improved to better help new users understand the software and training setup faster.