Onboarding took effort but worked in parts

Onboarding took effort but worked in parts

The training and onboarding had a mix of clear and confusing steps. Some steps were in a sensible order, like starting with the basics of the dialer and moving on to the database. But at times, I felt thrown into parts of the software without much introduction, which made me stop and look up extra info. It took effort to keep track and understand what to do next properly. I did get through the entire process in the end, but it wasn’t the smoothest or most intuitive journey. I appreciate the content being there, though the sequence could be better organized.