a pretty steady experience overall
The support and communication felt steady, if not particularly fast. Whenever I had to reach out because of questions about the database feature or the dialer settings, there was some waiting time before the phone support took my call. The agent was generally helpful, but I noticed the explanations often repeated parts of what I already knew. It wasn’t really irritating though, more like a careful, methodical approach that occasionally felt a bit redundant. On one hand, I appreciate the patience they showed when I needed to confirm details about invoicing and the payment process. On the other hand, I think those follow-ups could be streamlined to cut down on back-and-forth emails and calls. The onboarding was smooth with minor hiccups, and the training content clearly set out how to use the tools, but any issues during setup required waiting for the support team to clarify things. Automatic updates worked in the background, which kept my software current without me needing to manage it actively. So in summary, the entire experience felt reliable and stable, even though some of the patience with repetition and waiting made it weigh a little more than it should have in terms of effort.