Support mein woh personal touch missing hai jo chahiye tha
Maine pichle kuch software try kiye the jo support mein thoda aur personalized feel dete the, yeh WFHI wala experience uss se kaafi alag tha. Yahan mujhe laga ki jab main kuch problems face karti thi software ke dialer ya database features mein, toh support thoda generic jawab deta tha, jaise unka dhyan mere issue par poori tarah nahi tha. Training bhi thodi surface level thi, jo mujhe ooper se chali gayi bina deeply samjhaye. Payment aur invoicing process theek tha, par communication mein woh warmth aur madad milti toh process thoda asaan lagta. Mujhe yeh bhi laga ki automatic updates kabhi kabhi thoda abrupt aaye aur usse workflow slow ho gaya. Overall, support mein jo personal connection main expect kar rahi thi, wo missing thi, so I found experience thoda disappointing compared to meri pehle ki mushkilat.