3 out of 53 of 5Verified customerSupport and communication
Support was helpful but follow-up can be inconsistent
Over the course of several weeks using the platform, I've noticed that support tends to be quite helpful when you initially reach out, especially in clarifying any confusion with the software and training modules. The telephonic assistance is courteous and usually resolves issues. However, the one aspect that stood out is the inconsistency in follow-up. Sometimes, issues or questions raised on one day are revisited efficiently; other times, responses slow down noticeably, requiring me to nudge the team again. The dialer and database features work fine, but the varying day-to-day support experience leaves me feeling slightly uncertain about reliability even after the first interaction.