Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,950 published WFHI Reviews.

2,91,740 of 3,88,950 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

81,218 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Training and labels left a lot wanting

    My experience with the WFHI training and onboarding was not very positive, mainly because the wording and labels used throughout the software were confusing and at times misleading. I spent a lot of unnecessary time trying to figure out what certain options meant, which slowed down my progress significantly. The training sessions did provide some clarity but didn't fully address the inconsistencies in terminology. For instance, some buttons had labels that didn't seem to correspond with their functions in the calling tools or the database feature. That said, the sign-up and invoicing process itself was reasonably straightforward, and the automatic updates didn't interfere with my workflow. Telephonic support was helpful when I reached out, although getting through to someone took a bit longer than expected. In all, the onboarding experience left much to be desired due to the unclear language within the software, making the learning curve steeper than it needed to be. I wouldn't say it was all bad, but the training could definitely benefit from clearer labels and explanations to ease new users in more effectively.

    Alka BiswasSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    Starting itna mushkil nahi tha jaise socha tha

    Jab maine WFHI ka software aur training lena shuru kiya, toh mujhe lag raha tha ki shayad kaafi time lag jayega sab set up karne mein. Lekin surprisingly sign-up process kaafi fast aur straightforward raha. Dialer ko configure karna initial step mein thoda time liya, par training sessions ne mujhe jaldi samajh aa gaya ki kaise is tool ko efficiently use karna hai. Database integration bhi shuru-mein smooth raha, aur mujhe daily kaam karne mein bahut easy feel hua. Automatic updates bhi regular aate rahe bina kisi interruption ke, jo kaafi achhi baat hai. Mujhe laga tha ki mujhe bar-2 support lena padega, lekin training se milne wali knowledge aur software ka intuitive design ke karan main apne aap hi kaafi cheezein manage kar sakti thi. Payment aur invoicing bhi simple tha, isme mujhe koi mushkil nahi aayi. Overall, effort itna zyada nahi tha jitna maine expect ki thi; mere liye yeh ek efficient aur kam time lene wala process tha jisme main jaldi ready ho gayi thi kaam ke liye.

    Ritika DeshmukhHaryana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Simple but thoda confusing lag raha tha overall

    You made the training modules fairly straightforward and easy to access, and I appreciate that the basic steps were clearly laid out. However, kabhi kabhi lagta tha ki where I needed certain specific info, wo easily mil nahi paata tha. Jab mujhe call dialer aur database integration ke parts explore karne the, mujhe thoda struggle karna pada proper detailed instructions dhundhne mein. Overall feel ka kehna ho toh the training was decent, but thoda scattered bhi tha, jaise har cheez ek jagah organized nahi thi. Agar structure thoda aur polished aur user-friendly hota, toh kaam aur smooth ho jata. Please consider making search or quick-access panels zyada effective so users easily apna required information turant paa sakein. Nevertheless, steps they gave were useful and helped me start with software, bas thoda basic guide thoda aur helpful hota. Yehi mera honest feedback hai as a user.

    Mitali Kanika RathoreDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    training decent but thoda challenging thi and confidence banaya tha end tak

    Training sessions theek thi, but main kehna chahungi ki starting mein kaam samajhna thoda mushkil tha because steps ko follow karna aur software ke alag-alag features pakadna asaan nahi tha. Jo modules mile the unhone help ki thi to know how to manage the database aur dialer tools, magar mujhe kai baar repeat karna pada taaki sari cheezein samajh aa jaye. Onboarding flow bhi achha tha par step-wise sequence mein kabhi-kabhi jumps lage jahan mujhe clarity nahi mili thi ki agla step exactly kya hoga. Phir bhi, end tak jab maine poora training complete kar liya, toh confident feel karne lagi thi ki software ko chalana kaafi manageable hai. Mujhe laga ki self-practice aur training dono zaroori the kyunki mere liye simple explanations ke sath hi nahin hua tha. Automatic updates bhi aaye the, jin se improvement to hua par kabhi new features ko adopt karne mein thoda time laga. Overall, training mein effort lena para par jo seekha, woh helpful tha. Main keh sakti hoon ki agar aap ready ho thodi struggle ke liye, fir ye software sahi hai. Par bina mehnat ke expect mat rakhna ki turant sab samajh aa jayega.

    Dhara PhadkeMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Completed onboarding in just two weeks

    The onboarding process was completed in approximately two weeks, during which I received training sessions and detailed walkthroughs of the software, including the database features and calling tools. Communication throughout was responsive with clear instructions provided whenever I raised queries about workflow setup or invoice procedures. Telephonic support was available for any immediate problems and helped smooth out issues with automatic updates during that period. The sign-up and payment process was straightforward without complications. This duration felt reasonable to me considering the depth of content covered and the need to adapt the software to my remote workflow requirements. Overall, everything functioned as expected, and the interaction was efficient within this timeframe.

    Manjeet GoswamiMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Itna time laga start karne mein, thoda frustrating tha

    Main honestly bataun toh onboarding aur training process mere liye thoda lamba chala. Pehle sign-up aur payment mein bhi kaafi time gaya, invoices ka process slow lag raha tha. Jab training hui, toh unki explanation clear thi, par jitna mera time waste hua until I could actually start using the dialer and database, woh bahut zyada tha. Support ke bina main kuch cheezein samajhne ki koshish karti rahi, aur ye kaafi frustrating tha. Main chahti thi ki mera setup jaldi ready ho jaye taaki main apne kaam par dhyaan de saku. Lekin yeh whirl ke training thodi delay se mile, iss wajah se main late start kar payi. In sab cheezo ne mera patience test kiya, par phir bhi main believe karti hoon ki once I got going, sab smooth tha. Lekin overall lagta hai thoda aur efficient process honi chahiye onboarding ko quick complete karne ke liye.

    Diya BasuPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Started well but initial setup took longer than I hoped

    My onboarding experience started well with clear instructions about the software and the database features which were easy to understand. The training sessions were informative, and I could mostly follow along without major issues. I appreciated that the calling tools and dialer functions were demonstrated thoroughly. The sign-up and payment procedures went smoothly which was reassuring at the beginning. However, the process to actually get fully set up and start integrating the system into my workflow took longer than I had anticipated. The automatic updates required a bit of attention to understand the changes being made, which was a slight distraction during initial use. Telephonic support was available but I found myself waiting on a few occasions when I needed help. Overall, the quality of training and onboarding was good, but the time taken to get completely operational was a little frustrating. The balance was still positive because once set up, the system ran competently and the database was reliable. I think they could streamline the getting started phase better. So, the good was the helpful training and support, but the bad was the prolonged initial setup.

    Adnan ThomasAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Good onboarding but could’ve used more consistent follow-up

    The training and onboarding went well enough, and I got through the initial setup without any major drama. Day to day, though, I noticed there were moments when the software felt a bit clunky or confusing, especially when using the calling tools during a busy workweek. The dialer didn’t always behave as expected, and the database sometimes lagged when pulling up contacts. Support was responsive, but I wished the training had included more on how to troubleshoot these common issues since they kept coming up. It felt like the focus was on the first try and less on keeping the experience smooth after that. Still, overall the software did its job well enough, but if they’d added ongoing tips or reminders, I think that would have helped a lot.

    Ramesh NayakPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Quick onboarding but took time to fully start

    The training and onboarding process was fairly quick; I was able to get my account set up and understand the basic software operations within a couple of days. The initial sign-up and invoice steps were streamlined, which helped me start the calling tools without delay. However, while getting fully comfortable using the database feature and the advanced dialer settings took longer than I expected. The training materials covered most topics but some parts required extra practice or repeated viewing. So although I was technically 'up and running' quickly, achieving smooth daily workflow took more time and effort. It was good that priority support was available in this phase, which helped resolve minor queries promptly. Therefore, the onboarding balanced speed with thoroughness, though I wish the jump to full proficiency could have been faster overall.

    Mansi TyagiWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Felt surprisingly smooth after initial doubts

    I initially expected the training and onboarding to be a bit clunky, especially because of the complexity of managing remote workflows. However, after using the platform daily, I noticed that the regular updates and database features were integrated quite smoothly into my routine. The training materials were thorough, but more importantly, the workflow itself didn’t feel like a struggle once I was past the first few days. The dialer’s consistent performance and the helpful automatic updates made the whole software feel stable day-to-day. Overall, despite my initial hesitation, the whole experience was surprisingly smooth and well integrated into my work.

    Ankita DasMaharashtra, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy