4 out of 54 of 5Verified purchaseTraining and onboarding
Good onboarding but could’ve used more consistent follow-up
The training and onboarding went well enough, and I got through the initial setup without any major drama. Day to day, though, I noticed there were moments when the software felt a bit clunky or confusing, especially when using the calling tools during a busy workweek. The dialer didn’t always behave as expected, and the database sometimes lagged when pulling up contacts. Support was responsive, but I wished the training had included more on how to troubleshoot these common issues since they kept coming up. It felt like the focus was on the first try and less on keeping the experience smooth after that. Still, overall the software did its job well enough, but if they’d added ongoing tips or reminders, I think that would have helped a lot.