Started well but initial setup took longer than I hoped
My onboarding experience started well with clear instructions about the software and the database features which were easy to understand. The training sessions were informative, and I could mostly follow along without major issues. I appreciated that the calling tools and dialer functions were demonstrated thoroughly. The sign-up and payment procedures went smoothly which was reassuring at the beginning. However, the process to actually get fully set up and start integrating the system into my workflow took longer than I had anticipated. The automatic updates required a bit of attention to understand the changes being made, which was a slight distraction during initial use. Telephonic support was available but I found myself waiting on a few occasions when I needed help. Overall, the quality of training and onboarding was good, but the time taken to get completely operational was a little frustrating. The balance was still positive because once set up, the system ran competently and the database was reliable. I think they could streamline the getting started phase better. So, the good was the helpful training and support, but the bad was the prolonged initial setup.