It only clicked after much frustration
I have to say, the support and communication left quite a bit to be desired. When I first signed up, I thought that clear instructions would ease me through the onboarding process, but instead, I found explanations scattered and sometimes contradictory, which made the initial phases unnecessarily stressful. While I appreciate that someone eventually answered my calls promptly, the actual guidance often lacked detail, leaving me to guess some steps. The invoicing and payment process at least went smoothly, which was one positive point in all of this. However, the real issue was the lack of clarity in how to use the dialing tools effectively; without good support, it felt like I was navigating blind. Only after several tries and mistakes did some things start to make sense. It didn’t feel intuitive, and this impacted how quickly I could integrate the software into my workflow. Unfortunately, I can only say the support was okay at best, but not a highlight.