When I first contacted support, I was impressed by the logical sequence of troubleshooting steps the

When I first contacted support, I was impressed by the logical sequence of troubleshooting steps the

When I first contacted support, I was impressed by the logical sequence of troubleshooting steps they provided. First, they made sure I had the latest automatic update applied, which was simple to verify. Then, they walked me through checking the database settings, explaining how to tweak them for my workflow. The telephonic support was patient and didn’t rush me, ensuring I understood each step before moving forward. Finally, they helped with dialing tool setup so that my calls from within the software worked smoothly. This ordered approach resulted in my issues being resolved faster than I expected. If I had one reservation, it’s that waiting on hold could be a bit long, but given how thorough the help was, I found it acceptable overall.