Would I ask for help again? Not really impressed
Honestly, my experience with the telephonic support was mixed, leaning more towards disappointment. When I reached out for help regarding the integration of the dialing tool with the database, the explanations were so technical that I couldn't grasp the solutions fully. On the positive side, the support representative was polite and tried to be helpful. Unfortunately, the overall communication felt rushed, and I ended up having to ask the same questions multiple times. This left me wondering if they will be able to assist as effectively the next time I need help. The automatic updates have been fine, updating the software without disrupting my work. But, the lack of clear guidance during support calls makes me hesitant to rely on this channel moving forward. I might just try to figure out things on my own or look elsewhere if I encounter more issues. It's not the worst experience, but definitely not something I'd recommend wholeheartedly.