expected more direct help but self-learning was mostly fine
I expected telephonic support to guide me step by step, but much of the setup and training I had to figure out myself using the provided materials. The support team was responsive when contacted and answered general questions, but they didn’t proactively walk me through the processes. However, the training content and software design are clear enough that self-learning was manageable. Database integration and dialer use required some experimentation on my part, but the automatic updates helped keep the software current without any disruptions. I found the invoicing and payment processes straightforward and the overall support sufficient for my needs, though a bit more proactive assistance would have improved the experience. The work required on my side was reasonable, but not fully hands-on as I initially thought.