Expected quicker support but it was okay overall
When I first started using the software and reached out for help, I expected to get answers quickly without much back-and-forth, but that wasn’t always the case. There were times when I had to explain the same problem more than once which got a bit tiring, especially when I was keen on just resolving the issue and moving ahead. On the plus side, while the wait times sometimes stretched longer than I wanted, the support team was patient and friendly throughout. They didn’t rush and tried to understand my concerns properly before offering solutions, so that was good. I guess I was hoping that with priority assistance, things would be faster and less repetitive, but I can’t fault their attitude and willingness to help. In fact, when it came to things like billing and software updates, support responses became quicker and more focused as time went along. So overall I’d say what I got was decent and I’m still confident using the software despite a few extra calls.