Decent effort, but responsiveness felt a bit slow overall
When I first signed up and started exploring the software, I had a number of questions, particularly about the dialer and database features. Initially, the telephonic support answered quickly and provided clear instructions, which was quite helpful. However, as the week went on and I needed assistance with automatic updates and other configurations, the response time seemed to slow down significantly. I recall a few instances where calls went unanswered and my follow-up emails weren't returned promptly. Despite this, when I finally connected with support, they were patient and addressed my concerns thoroughly. The invoicing and payment process was relatively smooth; the invoices came on time and the options were clear, which eased that part of the experience. Looking back on the whole process, the mix of prompt and delayed responses made the experience feel a little inconsistent. It wasn’t frustrating, but sometimes felt like a waiting game. So overall, I’d say the support responsiveness was decent but could definitely be improved to make things feel more reliable and efficient for users.