2 out of 52 of 5Verified customerTraining and onboarding
Mujhe kuch samajhna mushkil laga
Mujhe training session mein kaafi cheezein khud se samajhni padi. Expect kar raha tha ki cheezein thodi smooth hongi, par aisa nahi hua.
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WFHI Reviews
81,201 matching
- 4 out of 54 of 5Verified purchaseTraining and onboarding
Training mein achha balance tha, par onboarding thoda lamba laga
Main soch rahi thi ki onboarding process zyada straightforward hoga, lekin mujhe laga ki initial setup ke liye kaafi ek baar ki mehnat ki zarurat thi. Training sessions mein jo content mila, wo bahut informative tha aur step-by-step tha, jis se kaafi tricky cheezein samajh mein aa gayi. Lekin mujhe lagta hai ki thoda zyada time laga kyunki har quarter ke baad kuch naya update mila jisse mujhe re-learn karna pada. Matlab ongoing basis par bhi kuch train karna padta hai jo main expect nahi kar rahi thi. Software ko samajhne mein start mein time to laga, par jaise jaise maine database features aur dialer tools ko samjha, mujhe zyada confident feel hua. Overall experience acha tha, onboarding thoda lamba hone ke bawajood mujhe lagta hai ki quality training ne kaafi help ki.
- 5 out of 55 of 5Verified customerTraining and onboarding
training thodi different thi par better laga than pehle use kiya tha
Main soch rahi thi ki training session kaisa hoga, kyunki main pehle kisi aur platform se thi aur socha ki ye bhi utna hi complicated hoga ya fir zyada simple. Waise toh pehle jo mera experience tha uske comparison mein ye thoda alag feel hua; pehle zyada theoretical training di jati thi, par yahan hands-on approach aur practical steps zyada dikhaye gaye. Matlab, mujhe samajh mein aaya ki ye training zyada user friendly hai, par kabhi kabhi lagta tha ki thoda zyada time chahiye hota explanation ke liye, especially jab dialer aur database use karte ho. Onboarding ke waqt jo resources diye gaye they made it a bit easier but mujhe lagta hai ki thoda aur personalized training help karti. Lekin overall, main thodi positive hesitate ke sath keh sakti hoon ki jo expect kiya tha, usse zyada aur better training experience mila. Shayad agar thoda aur update aur feedback loop hota toh aur bhi acha lagta. Phir bhi mujhe wo contrast samajh mein aaya jo maine pehle use kiya tha aur jo yahan mila. Main abhi bhi explore kar rahi hoon aur hope karti hoon aur improve hoga training ka quality.
- 2 out of 52 of 5Verified purchaseTraining and onboarding
training ke waqt jo hours chahiye the, wo missing the
Main soch rahi thi ki training aur onboarding mere actual kaam ke hours ke hisaab se achhi tarah fit hogi lekin thoda disappointment hua. Training sessions ka timing zyada fixed tha aur mera work routine flexible hai, toh ye match karna mushkil tha. Kuch parts bhi kaafi generic lage, main chahti thi ki kaam ke dauraan daily challenges par zyada focus ho. Dialing tools aur database features pe thoda zyada emphasis hona chahiye tha, kyunki wo mere liye zaroori hain. Software updates toh theek the par phone support se expect zyada timely response milta toh accha hota. Sign-up aur invoicing process thoda lamba laga, particularly jab mujhe samajhna tha ki paisa kaise deduct hoga. Overall training experience thoda aur flexible hona chahiye tha mere liye, tabhi main zyada confident feel kar paati aur apni productivity ko better kar pati.
- 2 out of 52 of 5Verified purchaseTraining and onboarding
I’m not sure I’d do the onboarding again anytime soon
Going through the training and onboarding was kind of a mixed experience for me. When I started, I appreciated that the software and dialer seemed straightforward enough, but my attempts to get help when I had questions felt a bit underwhelming. The people on the phone were polite enough, but often responses didn’t feel timely or very detailed. At one point, I waited a while to get explaination on how to update the database feature to fit my workflow, which was disappointing. The invoicing and payment process itself was clear, so that part worked well as intended. Despite the official training materials being thorough, I didn’t feel fully confident by the end of it. Perhaps with more practice and patience, it might improve, but for now, I’m hesitant about doing the whole onboarding again soon. The automatic updates didn’t really alter much for me either, so no particular change to report there. It’s not that the whole system was bad; I just expected better responsiveness, which was missing.
- 2 out of 52 of 5Verified customerTraining and onboarding
Onboarding mein jo gadbad hui, wo clear thi
Maine training aur onboarding ka process start kiya tha with expectations ki sab smooth hoga, par mujhe laga ki ye system thoda rigid hai. Jab galti se data enter karne mein mistake huyi, toh system ne usse sahi karna mushkil bana diya tha. Training videos aur manuals theek the, par technical issues ko handle karne ka tariqa kuch zyada help nahi karta tha. Support team se baat karne mein bhi delay hua tha, jiski wajah se mere timings aur workflow effect hue. Jo cheez achhi lagi, wo thi ki dialer aur calling tools mujhe reasonable lag rahe the. Lekin agar onboarding time mein jo bug fixes aur updates honge, wo time par nahin milenge toh process slow padega. Mujhe laga tha thoda zyada flexible approach milni chahiye thi.
- 2 out of 52 of 5Verified purchaseTraining and onboarding
Overall, training lagbhag useless thi
Sochti hoon ab jab kuch time ho gaya use karte hue, toh main clearly keh sakti hoon ki training process lagbhag useless thi. Bhut saare repeating modules the aur mujhe zyada wait karna padta tha har ek step ke beech. Kabhi system slow ho jata tha ya freeze, toh mera waqt barbaad hota tha. Har attempt mein mujhe lag raha tha ki mujhe wahi baatein dubara se karni pad rahi hain, jo ki bilkul productive nahi thi. Main usme kuchh achha dhundhne ki koshish karti thi, par wo consistency ya quality nahi thi. Login aur sign-up ki process ismein achhi thi, aur calls dial karna bhi manageable tha, lekin jo main actually chah rahi thi training se, wo mila nahi. Jo database feature tha, uska use thoda clarify karna padta tha kyunki baar baar system ka response slow hota tha. Mujhe lagta hai ki reform karna chahiye poore training module ko, warna ye waste hi hai.
- 3 out of 53 of 5Verified purchaseTraining and onboarding
Rozana kaam mein system thik hai
Maine training ke baad WFHI ka daily use kiya hai, aur overall system kaafi reliable raha. Rozana use karte waqt software ka database feature thoda kabhi slow hua, par zyadatar waqt smooth chal raha tha. Jo dialer hai, usmein kabhi kabhi call lagane mein delay aata tha, par zyadatar calls connect ho jati thi. Training sessions se main ready thi, lekin software mein rozana thoda wait karna padta hai kabhi kabhi update ke liye. Jo telephonic support hai, wo bhi helpful thi jab issue aa gaya tha. Lekin mujhe lagta hai ki thodi consistency ki zarurat hai software mein, kyunki kabhi kabhi slow to hota tha jo frustrating ban jata tha. In general, daily workflow mein kam se kam interruptions aayi hai, isliye poora system use karne layak lagta hai. Jo sign-up aur payment process hai, wo clear aur direct tha, koi jhanjhat nahi hui wahan.
- 2 out of 52 of 5Verified customerTraining and onboarding
Quite a bit of figuring out required on my own
I found the training and onboarding to demand quite some independent effort. There were parts of the software setup and use, such as configuring the dialer and understanding the database management features, that were not immediately clear from the training materials. I had to spend additional time exploring different menus and options without much guidance. Some of the onboarding tutorials focused on basic steps, but more advanced parts required trial and error. This made the beginning slower and somewhat frustrating. There was little direct support while I was working through these challenges, so I was largely on my own. While I appreciate the quality of the software itself, I believe that improving the onboarding guidance could reduce the amount of guesswork involved. This would make it easier for new customers to get started faster and with less effort.
- 5 out of 55 of 5Verified purchaseTraining and onboarding
how onboarding set me free fast
So when I started the training and onboarding with this software, I found that while the main modules were explained through video and docs, a lot of things I actually had to figure out on my own which turned out quite cool. I mean, it wasn’t one of those over scripted things where every click is told exactly, but it gave me the flexibility to explore the dashboard and calling tools at my own pace. The dialer software worked pretty seamlessly once I set it up, which took a bit of time but no big deal. Invoicing was straightforward and the payment process just went smooth without any hiccups. Even the database handling was quite intuitive once you get a hang of it. I liked how the automatic updates ran quietly in the background, without disrupting my work flow. Overall, once you get past the initial bump of figuring things out, the training really lets you master stuff quickly. I’d say just jump in and learn by doing, that’s what worked well for me.
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- The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
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- The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.
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