Quite a bit of figuring out required on my own
I found the training and onboarding to demand quite some independent effort. There were parts of the software setup and use, such as configuring the dialer and understanding the database management features, that were not immediately clear from the training materials. I had to spend additional time exploring different menus and options without much guidance. Some of the onboarding tutorials focused on basic steps, but more advanced parts required trial and error. This made the beginning slower and somewhat frustrating. There was little direct support while I was working through these challenges, so I was largely on my own. While I appreciate the quality of the software itself, I believe that improving the onboarding guidance could reduce the amount of guesswork involved. This would make it easier for new customers to get started faster and with less effort.