I’m not sure I’d do the onboarding again anytime soon
Going through the training and onboarding was kind of a mixed experience for me. When I started, I appreciated that the software and dialer seemed straightforward enough, but my attempts to get help when I had questions felt a bit underwhelming. The people on the phone were polite enough, but often responses didn’t feel timely or very detailed. At one point, I waited a while to get explaination on how to update the database feature to fit my workflow, which was disappointing. The invoicing and payment process itself was clear, so that part worked well as intended. Despite the official training materials being thorough, I didn’t feel fully confident by the end of it. Perhaps with more practice and patience, it might improve, but for now, I’m hesitant about doing the whole onboarding again soon. The automatic updates didn’t really alter much for me either, so no particular change to report there. It’s not that the whole system was bad; I just expected better responsiveness, which was missing.