Training had clear parts, but some wording felt off
The training and onboarding at first seemed quite solid, as the instructions were clear for setting up the calling and database features. I liked how the process guided me through the dialer and connected tools, step by step. That made me feel like I was on the right track without overwhelming information. However, after a while, some labels and terminology in the software itself didn’t quite match what the training material used, which was confusing. For instance, a few menu options didn’t use the words I had been trained on, so I had to guess what they meant based on context. This inconsistency slowed me down at times and made me question whether I was missing parts. The automatic updates were helpful and kept the interface current, but the mismatch between training and actual labels could be improved. In summary, I found good structure in the training but was moderately thrown off by the language differences within the software.