Not sure if I would do the training again given the issues faced
The training started off well, and I appreciated the initial explanations of the database and calling tools. However, when I encountered a problem trying to integrate the dialer with my own workflow, the process wasn’t very smooth. The error handling wasn’t great and it took several attempts to reach support. While the telephonic support eventually provided some guidance, their solutions were repetitive and didn’t fully resolve my issues. The automatic updates sometimes reset my preferences, which was frustrating during the middle of my workweek. Although the onboarding flow was straightforward on paper, in practice it felt clunky when something went wrong. Considering all this, I am unsure if I would want to go through the whole training process again. It did get me set up to some extent, but the setbacks hampered my progress. On the positive side, the invoicing and payment process was clear and worked smoothly without any hassle. But overall, I expected the training and support to be more reliable when technical problems surfaced.