Was surprised I still needed help after onboarding
I have gone through the training and onboarding process, but honestly, I was surprised by how much assistance I would still need afterward. The training was supposed to cover the essentials, yet I kept running into small issues that I needed to call support for. The pace felt too fast for me, and some parts assumed a bit too much prior knowledge. Also, the onboarding steps didn’t seem very intuitive at points, making it a bit frustrating trying to figure out how the dialer and database features worked together. I feared I’d be back on calls with customer care quite often, which is tiring. It’s like the software has potential but the guidance wasn’t enough for someone like me to feel fully confident using it without extra help. Hopefully, next time the process improves so I won’t have to keep requesting the same kind of assistance.