Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,473 published WFHI Reviews.

2,91,385 of 3,88,473 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,810 matching

Back to the start of the list
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    Sales details matched well but training could be better

    Before I decided to purchase, I spent some time reviewing what was offered and how it would work in practice. The sales information was generally accurate and reflected the features I needed, including the database and calling tools. This was reassuring, as I had some reservations about whether the software could handle all required remote workflow functions. However, once I started the training and onboarding, there were moments where clarity was lacking. Some steps seemed out of order or not fully explained, which caused slight delays in setup. Nonetheless, the majority of functions were as described and worked smoothly, which I appreciated. My only reservation is that the onboarding might be improved with a clearer sequence and more practical examples. Still, compared to many products I've seen, it met my core expectations with only minor caveats. I would say the sales process set the right expectations for the software, which is not always common in this field. This gave me confidence to continue exploring the product further.

    Naveen GargPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Overall, I generally had a good experience with the WFHI product after a few days of use. The initia

    Overall, I generally had a good experience with the WFHI product after a few days of use. The initial setup was quite straightforward. However, I felt there could have been more guidance during the first few attempts. Once I got the hang of it, things flowed much better, but that initial confusion was a point to note.

    Sophie JamesAssam, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Needed less repetition, more clarity early on

    I started by signing up and then waiting for the invoice and payment confirmation, which went okay, but after that, I felt there was quite a bit of repetition in the training phase. The calling tools were demonstrated multiple times but never fully clarified in one go. I got stuck for a while trying to figure out the database features because they were introduced late, though I appreciate that the automatic updates improved things over time. Waiting on telephonic support was sometimes a bit long, and I sensed some back-and-forth that could have been avoided if someone had mapped the process better initially. The whole journey felt like it had some unnecessary loops, especially for those new to this kind of software setup. Still, the invoicing and payment steps were straightforward, and once I got the hang of the dialer tools, things moved smoother. It just felt like missing a clear, well-sequenced walkthrough right from the start, which could have saved a lot of time and waiting.

    Varsha KaurLadakh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Set up completed quickly with no hassles

    It didn’t take much more than a couple of hours to find the right options and complete the sign-up process. Navigation through the training modules was practical and the database arrangement matched my usual workflow. The dialer integrated well once set up and stayed responsive through daily calls. The invoicing process was straightforward and clear, with no confusion over payment steps. I appreciate the automatic updates that didn’t interrupt work but improved functionality gradually, which saved time. Telephonic support answered quickly when I needed a little help and didn’t take long to resolve minor queries. Getting started with WFHI software was efficient, purposeful, and suited the kind of remote working setup I intended, letting me begin without distractions or delays.

    Pankaj Keerthi RamanathanSikkim, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Not sure I’ll need help next time

    I didn’t have the best experience with the sales process. It felt a bit disorganized and I’m not sure if I want to reach out again. There was just as much uncertainty as there was information.

    Harish KapoorManipur, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Sales ke baad confidence mila software use karne ka, ab main ready hoon

    Sales aur pre-purchase mein jitna main doubt rakhta tha, wo sab clear ho gaya jab maine product ko thoroughly samjha. Mujhe laga ke pehle toh thoda hesitation tha software ki complexity ko leke, par jyada baatein karne ke baad aur training videos dekhne ke baad confidence ho gaya ki main is product ko effectively use kar sakta hoon. Payment aur sign-up process bhi smooth raha, jo mere liye ek bada help tha ki I didn’t feel stuck kisi bhi step par. Overall, mujhe lagta hai main ready hoon ab in tools ke saath apna kaam start karne ke liye bina zyada dar ke.

    Devang ChatterjeeSikkim, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Some setup information was lacking

    While I was excited to start using the software, I was a bit disappointed with how long it took to get going. Some of the initial setup details were unclear, and I felt like I was missing key information on what to expect. A little bit more guidance would have made a big difference.

    Shivani VermaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    Confused aur thaka hua feel kar rahi thi, process delays ke wajah se

    Main honestly bataun toh mujhe yeh pura sales aur pre-purchase process kaafi frustrating laga. Bar bar mujhe call karni pad rahi thi confirmation ke liye, jo kabhi kabhi jawab nahi milte the. Sign-up mein bhi kaafi repetitive steps the jinka mujhe samajh nahi aaya. Jab maine telephonic support se baat ki toh unka reply delay mein aaya aur mujhe baar baar same details repeat karni padi. Mujhe laga tha ki fast aur smooth process milega, par yahan ek lambi waiting series thi jisme baar baar repeat karna padta tha. Dialer aur software ki reliability ko lekar bhi main confused thi, kyunki kabhi kabhi system freeze ho jata tha jab main call kar rahi thi. Database features mujhe proper samajh nahi aaye training ke through, kyunki clarity itni nahi thi jo expected thi. Mujhe yeh sochne ka chance mila ki shayad main galat jagah pe hoon, ya fir support system mere liye sahi nahi hai. Yeh sab mila ke mujhe lagta hai ki much better coordination chahiye tha is process mein, warna main thoda zyaada stress mein aa sakti thi.

    Indira LimayeHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    One responsive agent stood out but overall slow replies

    The sales team’s responsiveness left a lot to be desired at first. Several queries I had went unanswered for days, which made it difficult to get a clear picture before committing. Despite that, one agent was noticeably helpful and answered promptly whenever I reached out directly, which was appreciated in an otherwise quiet communication environment. Unfortunately, the overall pace of follow-up and information sharing didn’t keep up, leading to delays in finalizing decisions. It felt like priorities sometimes weren’t aligned with customer needs, causing avoidable waiting periods. On the upside, that single proactive contact showed what the team could offer, so I hope the company improves their general responsiveness to match. I noticed too much variation depending on who I interacted with, so a more consistent response approach would benefit future prospects. Immediate answers in this business are important, and I hope WFHI works toward that standard going forward.

    Pritam ChopraRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Pros and cons of the sales experience

    The sales process had its positives and negatives. On the one hand, I found that signing up and receiving the invoice was straightforward and timely. This part of the experience went without any apparent issues and gave me confidence to proceed. However, when things started to go wrong, the handling was not as effective. When I encountered issues with understanding the features during the pre-purchase info sessions, the explanations were minimal and left me uncertain about whether the software met my needs. Additional questions I had about calling tools and dialer functionality often went unanswered or were deferred indefinitely. The onboarding process did not include enough detailed training upfront to help mitigate doubts early. Also, the communication during this stage felt disjointed, which added to my confusion. While the support team eventually responded through telephonic assistance, the delays were not ideal. On the other side, I will say the database integration features were well presented once I managed to get some training. This was the one bright spot in an otherwise mixed sales experience. Ultimately, the basic steps like payment and invoicing worked well, but deeper support during sales and pre-purchase could be improved significantly.

    Yamini ShanbhagPuducherry, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy