One responsive agent stood out but overall slow replies
The sales team’s responsiveness left a lot to be desired at first. Several queries I had went unanswered for days, which made it difficult to get a clear picture before committing. Despite that, one agent was noticeably helpful and answered promptly whenever I reached out directly, which was appreciated in an otherwise quiet communication environment. Unfortunately, the overall pace of follow-up and information sharing didn’t keep up, leading to delays in finalizing decisions. It felt like priorities sometimes weren’t aligned with customer needs, causing avoidable waiting periods. On the upside, that single proactive contact showed what the team could offer, so I hope the company improves their general responsiveness to match. I noticed too much variation depending on who I interacted with, so a more consistent response approach would benefit future prospects. Immediate answers in this business are important, and I hope WFHI works toward that standard going forward.