Needed less repetition, more clarity early on
I started by signing up and then waiting for the invoice and payment confirmation, which went okay, but after that, I felt there was quite a bit of repetition in the training phase. The calling tools were demonstrated multiple times but never fully clarified in one go. I got stuck for a while trying to figure out the database features because they were introduced late, though I appreciate that the automatic updates improved things over time. Waiting on telephonic support was sometimes a bit long, and I sensed some back-and-forth that could have been avoided if someone had mapped the process better initially. The whole journey felt like it had some unnecessary loops, especially for those new to this kind of software setup. Still, the invoicing and payment steps were straightforward, and once I got the hang of the dialer tools, things moved smoother. It just felt like missing a clear, well-sequenced walkthrough right from the start, which could have saved a lot of time and waiting.