Expected clearer explanations in onboarding
Before starting the WFHI training, I expected the onboarding to clearly explain each step involved in using the software and dialer. While many parts were indeed straightforward, some explanations felt rushed or assumed too much prior knowledge. The training covered the essential functions but sometimes lacked detail on how certain features worked in practice, which left me double-checking with telephonic support. That said, the support team was helpful in filling the gaps and answering questions that the training didn’t fully clarify. Automatic updates were passed along with minimal disruption which was reassuring. Overall, the onboarding met basic expectations but didn’t go beyond; it was sufficient for someone moderately familiar with these tools but could be better for total beginners who might need a slower, more detailed pace.