Onboarding was smooth but labels could be clearer
Overall, the training and onboarding process was thorough enough to get me acquainted with the software and its features. The step-by-step guidance helped me navigate through setting up each function, especially the calling tools and managing the database, with minimal confusion. However, I did find some of the wording and labels used in the onboarding material less intuitive. For instance, some menu items were not immediately obvious in their purpose from the label alone, requiring me to reference the training videos a couple of times. That said, once I figured out the terminology, the rest of the interface made sense and felt logically grouped. Invoicing and payment setup was handled smoothly, with clear instructions and timely confirmation. Automatic updates were implemented without interrupting my workflow, which I appreciated. Customer support was accessible via phone, and although not always instantly available, their responses helped clarify a few doubts. In sum, while the language choices for labels could be improved to be more user-friendly, the outcome was positive because I was able to complete onboarding successfully and felt prepared to use the software regularly.