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4.0out of 5

4 out of 5

Based on all 3,88,423 published WFHI Reviews.

2,91,346 of 3,88,423 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support was clear, I’d probably reach out again

    Reflecting on the telephonic support I accessed a few weeks back, the explanations were clear and straightforward. They patiently guided me through setting up the calling tools and helped clarify how the automatic updates affected my workflow. Though the initial wait times were slightly longer than I’d have liked, the quality of the guidance made up for it. Given the clarity and help I received, I’d likely call them again if I faced new issues or needed more hands-on advice. It felt reassuring to have support available when onboarding with a new software system of this kind. That said, quicker response times would be an appreciated improvement point.

    Sarika SardesaiChhattisgarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Will call you again if needed, support ne thoda help kiya

    Support team se meri baat hui jab mujhe dialer mein ek setting samajh nahi aa rahi thi. Tum log ne patience dikhaya aur acha samjhaya, iska mujhe fayda mila. Lekin database feature mein kuch issues aaye jo turant solve nahi hue, toh thoda disappointment hua. Mujhe lagta hai ki proactive communication thodi kami thi unmodules mein jahan mujhe manually update karna pada. Lekin payment aur invoice process simple tha, jisme mujhe zyada confusion nahi hui. Agar mujhe future mein help chahiye hogi toh main tumse contact karunga kyunki tum log reliable lag rahe ho, par chahiye ki kuch processes aur refine karo taaki next time phone pe zyada samay na lagna pade.

    Tushar Reema UnnikrishnanKarnataka, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support team se itni slow response socha nahi tha

    Mujhe sabse zyada takleef hua support aur communication mein, kyunki jab main help ke liye contact kiya, toh response bahut hi slow mila. Pehle toh laga ki koi help milegi jaldi lekin na, calls pick karne mein der hoti thi aur email replies bhi bahut din baad aate the. Ye sab frustrating tha, especially jab software mein update ke baad kuch features kaam nahi kar rahe the. Main expect karti thi ki telephonic support zyada effective hoga, par woh disappoint kiya. Support ko repeatedly follow up bhi kiya, lekin lagta tha interest kam hai ya fir handling issues mein efficiency nahi thi. Main bilkul ready nahi thi itni delay face karne ke liye, aur mujhe laga ki communication kaafi limited hai yahan. Main recommend nahi karungi agar aapko priority assistance chahiye jo timely ho, toh yeh option mujhe sahi nahi laga.

    Radhika AroraMeghalaya, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Sab clear ho gaya, isliye ab kaam start kar sakta hoon

    Tumko bataun, main support se baat karke kaafi impress ho gaya. Pehle thoda tension thi ki kaise chalna hai dialer, database, sab kuch, par unhone bilkul aasaan aur clearly samjha diya. Training se leke software ka use, sab clear ho gaya. Payment aur invoice bhi simple the, easy samajh mein aaye. Jo automatic updates hote hain, wo bhi bina kisi dikkat ke ho rahe hain. Main khud confusion mein tha, par ab lagta hai ki main asaani se apne kaam ko manage kar sakta hoon. Wo support waale bade cool the, phone pe hi sab problem solve kar di. Overall, ab main confident hoon ki main software ka use karunga regularly, aur agar koi problem aayi toh dubara unko call karoonga.

    Angad AnandManipur, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Quick setup led to easy start

    Setup process kaafi jaldi hua, mujhe lag raha tha ki pehle se zyada waqt lagega. Yeh baat bahut acchi lagi, kyunki mujhe jaldi kaam shuru karna tha. Support team ne mujhe zaroori information quickly di, jo mere liye helpful raha. Result se main satisfied hoon.

    Sanjay MalhotraGujarat, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Kitna time laga, pata hi nahi chala

    Main soch rahi thi ki support wale log meri working hours ke hisaab se help karenge, par poora din laga unki timing samajhne mein. Jab main call karti thi toh ya toh busy rehte, ya phir respond karne mein itni der ho jaati ki mera kaam ruk jaata. Support ka flow itna smooth bhi nahi tha jaise main expect kar rahi thi. Har baar mujhe apne working hours ko explain karna padta aur phir bhi response consistent nahi milta tha. Mujhe laga tha ki unka calling tool meri actual timing ke hisaab se setup hoga, par wo kaafi kachcha lag raha hai abhi tak. Training ke dauraan toh sab achha lag raha tha, lekin jab calls karna shuru kiye toh samasya shuru ho gayi. Ab main confused hoon ki kya main is software ko continue karun ya nahi, kyunki agar support time mere kaam ke hisaab se set nahi hoga toh kaise chalega?

    Ritika PandaHaryana, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Initially, I reached out to support via chat when I faced issues with dialer not syncing correctly.

    Initially, I reached out to support via chat when I faced issues with dialer not syncing correctly. The agent asked me to reboot the software, which I did, but this didn't resolve the issue. Next, I was advised to update the software manually and check my connection settings, after which some improvement was seen. However, it required multiple follow-ups as each step took time and I had to explain my problem repeatedly. Eventually, after a telephonic support call, they walked me through resetting the database access, which fixed the problem. The process was slightly frustrating because the order of troubleshooting didn't feel very efficient and I had to initiate all contacts. Still, the support team was polite and helpful once connected. Overall, the resolution took longer than I expected and required persistent effort from my side, so this was a mixed experience with the communication and support coordination.

    Surbhi BarmanKerala, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    soch rahi hoon, dobara try karungi, par thoda patience chahiye

    Mujhe jo baar baar support team se contact karna pada initially, wo thoda time-consuming tha, aur honestly ek dum se sab nahi samajh aa raha tha. Training material achha tha, par bahut si cheezein aisi thi jo mujhe khud explore karni padi. Dialer aur database integration setup karne mein kaafi manual steps karta tha, toh kabhi kabhi lagta tha ki software thoda zyada user-friendly ho sakta tha. Par jab main ek baar setup complete kar leti thi, toh baaki updates automatic hote hain and calling tools bhi theek se kaam karte hain. Mujhe lagta hai ki agar onboarding ke waqt thodi aur clarity hoti ya step-wise guidance hoti, toh shayad main zyada smoothly kar paati. Lekin overall, main satisfy hoon ki maine iss platform ko choose kiya, kyunki uske baad workflow mein kaafi help mili, especially jab database se calls karni hoti thi. Communication jab bhi kiya support ke saath, toh response milta tha, bas wait time thoda zyada tha kabhi kabhi. Toh haan, dobara bhi karungi agar zarurat padi, par thoda plan karke aur patience leke chalna padega is baar.

    Sushma PrabhuTelangana, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Bilkul ready hoon phir se jab bhi help chahiye hogi

    Main bilkul sure hoon ki agle dafa bhi mujhe support chahiye hoga, kyunki jo telephonic support mila, wo bahut hi helpful tha. Jab main dialer setup kar raha tha, tab kuch problems aayi thi, toh support team ne patiently samjhaya aur jaldi se meri problem solve ki. Communication simple aur asaan tha, is wajah se maine feel kiya ki main kisi bhi issue ko unke saath share kar sakta hoon bina kisi tension ke. Training bhi clear thi, aur automatically update hone wala software bhi hassle free chala. Mujhe invoice aur payment mein bhi koi dikkat nahi aayi; sab smoothly complete hua tha. Ye sab cheezein milke mujhe confident banati hain ki jab bhi mujhe help ki zarurat padegi, toh main bina hesitation ke call kar sakta hoon. Bahut baar dekha hai ki support team aise kaam karti hai jo asli me farq banata hai, aur yahan bhi waise hi experience mila. Isi liye, main kahunga ki help ke liye dubara zaroor support ko contact karunga.

    Vikas Ajay BabuMeghalaya, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support mein jo bhi promise hua tha woh missing tha

    Bhai, main soch rahi thi WFHI se achhi support milegi jo training aur dialer ko leke. Par maine poora wait kiya par jo mila woh bilkul alag tha meri expectations se. Jab main call karne ka try karti thi dialer pe, toh software hang kar jata tha aur support ke phone baar baar drop ho jaate the. Jo database feature tha, woh bhi thoda confusing laga mujhe use karna. Training sessions mein bhi kaafi cheezein quickly skip kar di gayi thi bina proper samjhaye. Payment aur invoicing simple samjhi thi, par invoice mein galtiyaan thi aur voi phone pe support team ne itna dhyan nahi diya jitna chahiye tha. Mujhe laga ki ekdum se easy aur help karne wali system milegi, par yeh thodi disappointing thi yaar. Shayad mujhe kisi aur option pe jana chahiye tha. Waise bhi main agle baar yeh service dobara nahi lene wali kyunki jo basic help chahiye mujhe voi bhi theek se nahi mili. Sach kehna toh lagta hai ki promise kar ke yeh thoda kam provide kiya gaya.

    Nandini DhawanChandigarh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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