Initially, I reached out to support via chat when I faced issues with dialer not syncing correctly.
Initially, I reached out to support via chat when I faced issues with dialer not syncing correctly. The agent asked me to reboot the software, which I did, but this didn't resolve the issue. Next, I was advised to update the software manually and check my connection settings, after which some improvement was seen. However, it required multiple follow-ups as each step took time and I had to explain my problem repeatedly. Eventually, after a telephonic support call, they walked me through resetting the database access, which fixed the problem. The process was slightly frustrating because the order of troubleshooting didn't feel very efficient and I had to initiate all contacts. Still, the support team was polite and helpful once connected. Overall, the resolution took longer than I expected and required persistent effort from my side, so this was a mixed experience with the communication and support coordination.