Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,350 published WFHI Reviews.

2,91,301 of 3,88,350 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,794 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Helpful sales but might need guidance later

    I found the sales and pre-purchase interaction fairly helpful as they walked me through the different subscription options and features they offer. The explanations were clear which made signing up straightforward initially. That said, there was a minor hiccup regarding confusion around payment deadlines which could have been explained a bit better. So while I felt confident after the initial setup, I think I might still need some assistance the next time I renew or want to adjust my plan. It’s a solid service so far, but the process could include better checkpoints to avoid small misunderstandings. Overall, it was a positive experience balanced by the minor reservation about needing extra help down the line.

    Naveen RamanTripura, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Wording ne thoda surprise kiya overall

    Mujhe lagta tha sales aur pre-purchase process thoda straightforward hoga, par language use karne mein kuch ajeeb labels mile jo thoda confusing the. Jab maine sign-up kiya, toh mujhe samajh nahi aaya ki kaunsa plan mera liye best hoga kyunki descriptions bahut clear nahi thi. Payment aur invoice ka process thoda smooth tha - yeh toh acha laga ki invoices timely mil gaye. Lekin sales wale log jo initial calls karte hain woh itne enthusiastic toh the, par details mein clarity thodi kami thi. Mera ek chhota sa reservation yeh hai ki labels jaise "Premium" Aur "Basic" Options kuch jagah thode misleading lage. Database feature ke baare mein zyada detail nahi di gayi thi, to mujhe self-explore karna pada. Overall itna afsos nahi hua but main expect karta tha ki thoda aur clear hoga sab.

    Prakash GanguliMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Labels made some sense, but not all

    I was expecting the sales and pre-purchase information to be straightforward and easy to interpret, but it turned out to be a mixed bag. The labels on the product features were generally clear, which helped me understand what I was getting into. However, some terms were a bit technical without much explanation, which made me pause and double-check details. Comparing this to other services I'd looked at, it was better in some aspects but less user-friendly overall. The marketing materials set a clear expectation about the benefits, but the terminology during the sign-up process threw me off slightly. It would have been easier if the terms were consistent throughout, as I had to revisit some sections multiple times to ensure I knew what I was selecting. On the plus side, the invoicing and payment steps were smooth and transparent. The overall experience left me with a neutral feeling; some things worked as expected, others needed more clarity, and that balance is why I'm rating it three stars.

    Navya DasguptaOdisha, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Pre-purchase details mein thoda aur clarity rehna chahiye tha

    Maine jab WFHI ka software lena socha tha, tab mujhe sales process thoda mixed laga. Jo information di gayi thi usmein kaafi cheezein clear thi, par kuch terms aur product features thoda unclear the. Mujhe lagta hai ki pre-purchase phase mein thodi aur detailed explanation honi chahiye thi jaise ki dialer ki working ya database feature kis tarah seamlessly integrate karega. Sales team ne generally toh sab kuch achhe tareeke se bataya, par jab complex queries poochi toh response thoda vague mila. Main samajh rahi thi ki software aur training ka package acha hai, magar woh thoda aur transparent hona chahiye tha taaki main confident feel karti purchase ke decision mein. Overall, experience thoda evenly mixed tha, matlab kuch acha tha aur kuch thoda miss bhi hua jise main note kar rahi hoon.

    Vidya NairTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    sign up ka process totally fail hua

    Bhai, mujhe laga tha ki software smooth chal jayega lekin sign up se hi pura system jhanjhat mein pad gaya tha. Maine payment bhi kar di thi, par invoice issue karne mein time laga, aur jab maine support ko call kiya toh response slow tha. Dialer toh bilkul nahi chal raha tha mere browser par, lagta hai compatibility issue hai. Database update ke baad errors aa gaye aur training session mein bhi confusion tha, trainers mujhe clear instructions nahi de paaye. Itna sab unexpected problems ne mera pura setup karne ka plan disrupt kar diya, waqt waste hua aur main bahut frustrated thi. Mujhe laga tha ki paid service hai toh sab better hoga, par yeh sab challenges ne mujhe poora confidence hi khatam kar diya. Mujhe lagta hai aapko apna software aur onboarding process seriously improve karna chahiye warna naye users ko pata nahi kya problem hogi. Aise high expectations leke sign up karna mera mistake tha because everything just failed badly.

    Aparna PalkarKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Contact hua aur support sahi mila, bas thoda slow tha

    Mainne jab sales team se contact kiya tha, toh after kuch time mujhe response mila jo ki theek tha. Logon ne jab baat ki toh wo sach mein samajh rahe the jo main puch raha tha, par thoda slow tha wo process. Mera matlab hai ki jitna guide karna chahiye tha utna achha support mila, par response kaafi steady tha rather than super fast. Jo bhi documentation aur training ke baare mein pucha, woh sahi jawab diye. End mein toh main satisfied tha ki kaafi details clear ho gaya, bas ye thoda improve karna chahiye unka turnaround time.

    Harsha KanadeKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Surprised by how smoothly everything went from first contact

    I wasn’t entirely sure what to expect during the sales and onboarding process, but I’m happy to report it went surprisingly well. My first interaction was through the website sign-up, which was clear and concise, making the invoicing look straightforward. The real surprise was how they kept me guided through each step with training videos and webinars, which were really detailed and well-structured. I appreciated the dialer and calling tools demo as it helped me understand how to manage workflows remotely. The database feature was explained with examples that matched my tasks, which made onboarding easier. Of course, I had a few questions about the payment process, but the telephonic support answered these without much waiting time. Given how nicely setup went this time, I expect I might need help again in the future for new features or updates, and I feel confident the assistance will be just as efficient. This experience turned out more reassuring than I anticipated, easing my concerns about adopting new technology.

    Diya MahajanWest Bengal, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    Lack of clear guidance surprised me and left me frustrated

    When I first started exploring this software and the associated training, I was hopeful it would sufficiently support my remote workflow needs. Unfortunately, I found the sales and pre-purchase process lacked the clear and comprehensive guidance I needed to proceed confidently. It was surprising how little clarity was provided around the onboarding steps and how to use the dialer and database features effectively. I expected a more structured introduction with tangible support during payments and invoicing, but those parts felt poorly explained and left me uncertain about next steps. This lack of detailed assistance resulted in a frustrating experience, as I felt continuously uninformed and unsure about how to make the product truly work for me. Given these challenges, I anticipate needing further help if I attempt to use the software again in the future. Overall, my impression is that critical information and proactive support were missing, which affected my trust in the process and left me doubting if this is the right tool for me without significant improvement.

    Gowri TandonUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Itna time laga samajhne me, kaafi frustrating tha

    Pehle toh lagta tha ki ye software sahi hai, lekin din-ba-din use karte hue mujhe bahut confusion hua. Jo sales process shuru ki thi, wo itni slow chal rahi thi ki main pareshaan ho raha tha. Database feature thoda achha tha, par dialer mein baar-baar glitches aate the, jiski wajah se calls karna mushkil ho gaya. Onboarding process bhi thoda lamba ho gaya, aur training samajhne me bhi maza nahi aaya. Mujhe laga tha ki automatic updates help karenge, lekin kuch changes ne aur bhi dikkat badha di. Support se baat karne me bhi waqt zyada waste hua, kyunki expected response time se zyada delay tha. Payment process toh theek tha, invoices clear aayi thi, par pura experience thoda complex laga. Mujhe lagta tha ki sign-up karte hi sab smooth hona chahiye tha, par din beet gaye aur main abhi bhi system ko achhi tarah samajh nahi pa raha tha. Phir bhi ek positive baat yeh thi ki database ko access karna straightforward tha, lekin baaki cheezein itni achhi nahi thi. Overall thoda time laga aur kaafi baar uljhan hui, toh shayad main dobara use karna itna prefer nahi karunga.

    Nishant Sudha PatilAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Felt fairly confident after working with them

    Reflecting back on the whole sales and pre-purchase process, I felt quite confident with how things were handled by the end. The initial signup was smooth and the team provided enough information to feel assured about the software capabilities. However, it was only after using the calling tools and database for some weeks that I could understand the real strengths and limitations. The invoicing and payment steps were also clear, which added to my overall comfort. While they didn’t oversell promises, the transparency in communication helped me decide the product suited my needs. In the end, my confidence came from gradual experience rather than upfront assurances, which I appreciated.

    Aryan VermaAndhra Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy