Lack of clear guidance surprised me and left me frustrated
When I first started exploring this software and the associated training, I was hopeful it would sufficiently support my remote workflow needs. Unfortunately, I found the sales and pre-purchase process lacked the clear and comprehensive guidance I needed to proceed confidently. It was surprising how little clarity was provided around the onboarding steps and how to use the dialer and database features effectively. I expected a more structured introduction with tangible support during payments and invoicing, but those parts felt poorly explained and left me uncertain about next steps. This lack of detailed assistance resulted in a frustrating experience, as I felt continuously uninformed and unsure about how to make the product truly work for me. Given these challenges, I anticipate needing further help if I attempt to use the software again in the future. Overall, my impression is that critical information and proactive support were missing, which affected my trust in the process and left me doubting if this is the right tool for me without significant improvement.