Had to figure out most of the software myself, not impressed
The experience with accessing and using the WFHI software has been disappointing overall. The initial sign-up seemed straightforward but once inside the system, I realized that much of the onboarding flow was not very well explained. There was a lack of clear guidance on how to properly use many features, which meant I had to figure most of it out on my own, especially the calling tools and dialer setup. The database feature, while promising, was complicated and non-intuitive, leading to confusion about how to organize and retrieve data effectively. Automatic updates happened without clear notification, sometimes causing changes I was not ready for. When I reached out for telephonic support, the assistance was slow and often only helped after multiple follow-ups. The invoicing and payment process was the only part that functioned without issues, with invoices arriving on time and payment gateways working as expected. Still, the lack of a smooth training or onboarding path left me feeling unsupported and uncertain about continued use. If I were to describe this experience to a friend, I would say it was frustrating because instead of gaining confidence through training, I had to rely heavily on trial and error to operate the software.