I don’t understand why the software and access setup was arranged so oddly. First, I had to sign up,

I don’t understand why the software and access setup was arranged so oddly. First, I had to sign up,

I don’t understand why the software and access setup was arranged so oddly. First, I had to sign up, and then they made me go through training before I could even test the dialer or database features. That felt completely backwards since I wanted to explore what I was buying first. The workflow on the portal was confusing—sign-up not connected immediately to invoicing, which delayed payment confirmation. Also, the automatic updates sometimes broke previously working functions, and there was no easy way to roll back. I tried contacting telephonic support several times, but wait times were too long and explanations unhelpful for the problems I faced. The onboarding process had basic instructions, but important steps like setting up call lists and database sorting were given too late, which wasted my time. It took a full week just to get operational access, much longer than I expected. Honestly, this was frustrating and inefficient, and I’m not convinced this is the right software for me going forward.