Mostly matched my expectations, but missing some database customization
When I first accessed the WFHI software, I anticipated a straightforward experience matching their descriptions. The interface was quite intuitive and accessing the calling dialer worked well during my week-long trial. The onboarding instructions were helpful as I experimented with the database feature, which is crucial for managing leads and contact info. However, one thing I noticed was that while the database functions were solid, there was limited scope for customizing fields or advanced filtering, which I had hoped for. I went back to check if I had missed some options but it seemed the software doesn’t support deeper personalization yet. Still, the automatic updates integrated smoothly and didn’t disrupt my workflow. On balance, the experience aligned well with what I thought I’d get though the lack of extensive database tweaks is a downside. I found the telephonic support approachable and available when I needed clarifications on dialer settings or invoice queries, so that was reassuring. To sum up, this software does most of what I expected but I’d appreciate more advanced customization in the database to tailor it to my exact needs.