Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,606 published WFHI Reviews.

2,90,752 of 3,87,606 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,057 matching

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseSupport and communication

    poora experience bahut hi frustrating laga

    Poori process mein sabse zyada problem support team ki taraf se aayi. Jab bhi call lagayi ya help maangi, response itna slow mila ki lagta tha ki zhara bhi care nahi kar rahe. Dusra, training ke dauran jab software mein koi update ayi thi toh wo bare mein jyada clear info nahi mili, bas confusion badhta gaya. Lagta hai ki support wale ya toh kaam mein busy the ya system properly set nahi tha. Main samajhti hoon ki aise tools mein kabhi issues aate hain, par communication agar thik hoti toh shayad zyada patience rakhti. Dialer aur database features par bhi jab feedback diya to koi feedback nahi mila. Ye sab mila ke poora experience kuch zyada hi disappointing tha, aur mujhe laga ki yeh service waisi prompt aur helpful nahi jaisi main expect kar rahi thi.

    Anuradha BharadwajNagaland, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Yaar, jab main WFHI ke software ke liye sign up kiya, toh support team ne itna jaldi help kiya ki ma

    Yaar, jab main WFHI ke software ke liye sign up kiya, toh support team ne itna jaldi help kiya ki main genuinely surprised ho gayi thi. Sign-up ke baad mujhe thoda darr tha ki kahin installation ya dialer set up mein zyada time na lag jaye. Par training material itna easy tha samajhne mein, aur jab bhi confusion hua toh maine ek baar support ko call kiya, they were super fast and samajhdari se baat ki. Jo process tha woh smooth chala, especially jab dialer aur database ko integrate karna tha toh. Mujhe laga main bas chill kar sakti hoon aur software operate karungi bina kisi badi dikkat ke. Invoicing system bhi clear tha, koi extra pareshani nahi hui payment ke dauran. Overall, mera pehla impression yeh tha ki chal raha hai yeh sab okay tareeke se aur support ke bina toh main itna quick start nahi kar pati. So, definitely support ki wajah se mujhe jaldi kaam shuru karne mein bohot help mili, jo main share karna chahti hoon.

    Harini ParabWest Bengal, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support labels and wording took some time but eventually made it clearer

    When I started using WFHI, I found that the labels and wording across the dashboard and support materials were not immediately clear. This added to the time it took for me to get comfortable navigating the software and identifying where to find billing or training resources. For instance, the term used for certain database functions wasn’t consistent between the dialer interface and the training videos, which caused some confusion. The telephonic support team did help clarify these things, but the wait times varied—sometimes the call was answered quickly, other times I waited longer than I liked. The sign-up and invoicing procedures were straightforward once I understood the proper terms, and the automatic updates worked quietly in the background without impacting my workflow. Despite these hiccups, the overall support experience was sufficient, if not remarkable. So, while it took me quite some time to fully grasp the system’s language, eventually the pieces came together and I was able to use the software effectively.

    Aswathy PatelLadakh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    I didn’t expect much from support based on initial impressions, but when I actually had to call, the

    I didn’t expect much from support based on initial impressions, but when I actually had to call, the telephonic assistance was clear and polite, which I appreciated. Beyond that, though, the software felt complicated to access daily. The dialer didn’t always work smoothly during ongoing calls, and the database feature wasn’t as intuitive as I had hoped. Automatic updates sometimes changed things without much notice, causing confusion. The onboarding and training felt prolonged and repetitive, which made the overall experience less engaging. I’m not sure if I’ll reach out to support again because the issues felt more related to the software’s design than user help could fix. But the billing and payment processes did not produce any problems, which was another positive. Still, support clearly had the best part of my interaction.

    Sanjana MohanTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    support thodi der se mila, confidence thoda kam hua during wait

    Main support team se baat karne mein kaafi waqt laga, jo ki thodi disappointing thi. Pehli call mein thodi confusion thi ki mujhe kis department se baat karni hai, uske baad mujhe wait karna pada kai minutes tak before finally kisi ne phone uthaya. Jab tak baat hui, main thoda impatient aur unsure feel kar rahi thi ki mera issue jaldi solve hoga ya nahi. Support team ne jo information di use samajhna generally thoda straightforward tha aur response bhi polite tha, par fir bhi wo lagatar confident nahi karti thi ki meri problem ko completely address kar paengi. Training ke kuch parts se main thodi help le paayi, aur software ka update feature kabhi kabhi achha kaam karta hai, par jab baat communication ki aayi toh wo thoda lack tha. Mujhe lagta hai ki agar response time improve ho aur call handling streamlined ho, toh main zyada confident feel karti. Abhi lag raha hai ki agar koi urgent problem aaye toh uska quick solution bags mein nahi hai. Main thoda unsatisfied hoon lekin admit karungi ki basic help mil gayi thi jab contact kiya tha.

    Rashmi SidhuKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    support timing bilkul fit baithta hai meri working hours ke saath

    Mujhe lagta hai jo support system hai wo bilkul meri working hours ke hisab se bana hai, is wajah se main har baar jab contact karta hoon toh staff milne mein asani hoti hai. Dialer aur calling ke tools bhi smooth chal rahe hain, ye software mera kaam join karne ke baad se hi mere daily schedule ke saath achhi tarah fit baithta hai. Main kahunga ki automatic updates ne bhi meri working flow ko treat kiya hai bina zyada disturbance ke. Sign-up ke time par bhi poora process simple tha, jo bina kisi complex step ke easily samajh aata hai. Database feature useful hai jab main multiple contacts ko organize karta hoon aur calling smooth banaata hoon. Support team se baat karte waqt, unhone meri har query ka jawab turant diya, aur yeh help milti rahi jab mujhe software ke kisi naye feature ko samajhna tha. Overall, main frustrated nahi hua aur har din kaam karte waqt pura yaqeen hai ki agar problem aati hai toh support ready hai.

    Sagar Shantanu ParabMizoram, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Fully set up and ready to use without ongoing hassles

    The support I received with the software setup was very efficient and comprehensive. Initially, they helped me through the sign-up process and payment which was smooth and clear. Then, the onboarding training was quite detailed, covering each tool in the software, including the dialer and database. What I liked was that most of the setup was one-off. Once the database was configured and the dialer settings were in place, I rarely needed further assistance for those. Support was mostly required only during the initial days when I had questions about features or updates. The priority assistance was responsive every time I reached out, and that gave me some peace of mind. Automatic updates ran seamlessly without causing interruptions, which meant I didn’t have to manually check for them or worry about missing something important. Overall, the outcome is that I was able to adopt the software and keep using it steadily without ongoing support headaches.

    Hetal Prakash RadhakrishnanArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support click hua tab, par mostly catchy khud hi tha

    At first mujhe lagta tha ki support pretty helpful rahegi, par jo baad mein hua woh thoda alag tha. Kayi baar mujhe apne se hi kaafi cheezein samajhni padhi, aur jab asli help mili toh woh precisely timely nahi thi. Phir bhi, ek baar jab support ne dialer issue ko samjha diya, toh sab kuch kaafi fast aur aasaan lagne laga. Lekin ye click hona itna smooth nahi tha jitna expect karta tha. Isliye main sochta hoon ki waise toh support available hai, lekin zyada depend karna thoda tricky hota hai. Main khud zyada try karta raha tha fix karne mein.

    Nishant JainDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Socha tha support tez milegi par thoda slow tha

    Main initially yeh expect kar raha tha ki jab mujhe support ki zarurat padegi to wo turant available ho jayegi, lekin mera experience kuch alag raha. Support staff se connection bahut der mein hua aur unka response time mujhe surprise kar gaya kyunki generally industry mein thoda zyada tezi hoti hai. Main samajh sakta hoon ki workload zyada ho sakta hai, par fir bhi ek basic level ki responsiveness expected thi. Telephonic communication me clarity thi lekin waiting time aur callback delays ne kaam ko mushkil banaya. Software updates acche se chal gaye, is point pe koi dikkat nahi thi. Training sessions samay par hue par unka follow up aur onboarding ke dauran additional support kam mila. Sign-up aur invoicing ka process sahi tha, ye hi ek aisa pehlu tha jo mujhe pasand aaya. Overall, mujhe lagta hai ki agar support team apne responsiveness ko improve kare to users ke liye zyada convenient hoga, abhi thodi der lagti hai problem solve hone mein jo frustrating ho sakti hai.

    Dhanush TrivediDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ke liye mix experience

    Jab bhi mujhe help ki zaroorat thi, kabhi kabhi toh response achha mila, lekin kuch waqt lag gaya. Thoda behtar communication chahiye tha, fir bhi kabhi kabhi unki madad acchi lagi.

    Anjali MehtaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy