I didn’t expect much from support based on initial impressions, but when I actually had to call, the

I didn’t expect much from support based on initial impressions, but when I actually had to call, the

I didn’t expect much from support based on initial impressions, but when I actually had to call, the telephonic assistance was clear and polite, which I appreciated. Beyond that, though, the software felt complicated to access daily. The dialer didn’t always work smoothly during ongoing calls, and the database feature wasn’t as intuitive as I had hoped. Automatic updates sometimes changed things without much notice, causing confusion. The onboarding and training felt prolonged and repetitive, which made the overall experience less engaging. I’m not sure if I’ll reach out to support again because the issues felt more related to the software’s design than user help could fix. But the billing and payment processes did not produce any problems, which was another positive. Still, support clearly had the best part of my interaction.