support thodi der se mila, confidence thoda kam hua during wait
Main support team se baat karne mein kaafi waqt laga, jo ki thodi disappointing thi. Pehli call mein thodi confusion thi ki mujhe kis department se baat karni hai, uske baad mujhe wait karna pada kai minutes tak before finally kisi ne phone uthaya. Jab tak baat hui, main thoda impatient aur unsure feel kar rahi thi ki mera issue jaldi solve hoga ya nahi. Support team ne jo information di use samajhna generally thoda straightforward tha aur response bhi polite tha, par fir bhi wo lagatar confident nahi karti thi ki meri problem ko completely address kar paengi. Training ke kuch parts se main thodi help le paayi, aur software ka update feature kabhi kabhi achha kaam karta hai, par jab baat communication ki aayi toh wo thoda lack tha. Mujhe lagta hai ki agar response time improve ho aur call handling streamlined ho, toh main zyada confident feel karti. Abhi lag raha hai ki agar koi urgent problem aaye toh uska quick solution bags mein nahi hai. Main thoda unsatisfied hoon lekin admit karungi ki basic help mil gayi thi jab contact kiya tha.