Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,136 published WFHI Reviews.

2,90,412 of 3,87,136 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

80,832 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Expected a more guided approach in training

    Thinking back to the training and onboarding I went through, I had hoped for a more structured sequence of lessons that gradually introduced each tool. Instead, the steps felt somewhat scattered, leaving me uncertain if I was covering everything essential or just jumping into some features too soon. I expected the training to prioritize basics like signing up and using the dialer before moving on to database management and automatic updates. The reality was that these elements overlapped and made it difficult to track progress clearly. That said, the training content was comprehensive and the support accessible, which helped me overcome initial confusion. Over time, I started to piece together how each part fits into my workflow, but I still think a more intentional order in sessions would benefit new users to get up to speed faster and with fewer doubts.

    Pallavi NayakHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    training simple thi, next time khud manage kar sakta hoon

    Main training lene ke baad kaafi confident feel kar raha tha ki mujhe zyada external help ki zaroorat nahi padegi agle baar. Onboarding ke steps clear aur systematically arranged the. Software ke different modules ko samajhne ke liye jo guidance mili thi wo theek thi, koi extra confusing part nahi tha. Dialer system ko operate karna bhi straightforward tha, call logs ke features easily access ho jaate thay. Initially thoda time laga samajhne mein par training ne process ko streamline kar diya tha. Database management ke liye bhi specific tools ka use karna sikhaaya gaya tha jisse mera daily schedule manage karna easier hua. Agar mein future mein phir se training karun toh main khud se hi kar sakta hoon, kisi ki madad zaroorat nahi padegi. Mujhe laga ki call support se jyaada apna experience rely karna zyada helpful rahega. Overall, training ke dauraan jo step-by-step approach follow kiya gaya wo sufficient tha. Ekdum basics samajhna important tha, jo mila bhi. Mujhe afsoos nahi ki abhi aur assistance leni pade.

    Shubham TandonArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    only the training hours suited me well

    I gotta say the training and onboarding had its ups and downs for me. What really stood out was how the scheduled training hours actually fit what I work, which was a nice surprise unlike many online courses that don’t match your real schedule. But beyond that, everything else felt a bit off. Like the software setup was okay but not as tailored for my hours as I hoped. The onboarding flow expected a steady availability which I don’t have during my peak hours, so it was a bit tough to keep pace. While telephonic support was decent, it wasn't always in sync with when I was free. I kept circling back thinking how good it would be if the overall timing was more flexible, not just the training part. I’m still trying to figure out if this will fully suit me going forward.

    Simran ParabTripura, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Training and onboarding took way longer than I expected!

    Honestly, the onboarding process felt like it took forever and I wasn’t super confident by the time I finished it. I was chatting with a friend about it — they asked how it went, and I had to admit it was pretty overwhelming! The training itself covered a lot, but sometimes it felt a bit rushed or unclear, which meant I had to revisit parts on my own multiple times. The dialer and calling tools seemed fine, but I wasn’t sure if I was using them efficiently. I wish the onboarding was more step-by-step and offered more clear tips. Overall, the time spent made me less confident than I hoped, and while the basics were there, I think it could have been a lot smoother for someone new like me.

    Jyoti WadekarPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Training and onboarding bilkul bekaar thi, kaafi pareshani hui

    Training aur onboarding ka jo system tha, woh mere liye bilkul kaam nahi kiya. Jab kuch gadbad hui, toh unka response thoda slow tha. Calling tools chalane mein dikkat aayi, aur dialer bhi baar-baar freeze hota tha. Database feature ko samajhna tha, par training mein clear guidance nahi mili, jis wajah se bahut confusion raha. Support team ko phone kiya, par issues solve karne mein jyada madad nahi mili. Automatic updates ne problems badha di, aur invoicing process bhi complex laga. Mujhe laga tha ki system zyada user-friendly hoga, par yeh experience mujhe disappoint kar gaya hai. Mainly main toh thoda frustrated raha is wajah se.

    Achal Raj PathakHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerTraining and onboarding

    Training sabke liye nahi hai, par clear instructions kuch logon ko suit karenge

    Maine training sab dekh li thi aur onboarding ka process bhi start kiya tha, par mujhe lagega ki jo explanations the, wo thode confusing they mere liye. Kuch cheezein main samajh nahi paaya, jaise ki dialer setup ka part, jo mujhe laga tha ki simple hoga, par wo kaafi complex tha. Lekin haan, unhone basic cheezein achhe tarah samjhayi hain, to shayad beginners ko ye thik lage. Jo log tech me zyada strong hain, unko shayad ye training boring ya kam informative mile. Mere liye frustration zyada hui because mujhe lagta hai ki onboarding me thoda aur clarity honi chahiye thi, especially database use karne ke steps. Thoda time laga samajhne me ki kaunsa button kya karta hai, aur calls kaise karne hain software se. Agar ekdum beginner ho to ye helpful ho sakta hai, par agar experience hai to shayad thoda disappointed feel karega user.

    Rajesh VasudevanChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Good if you want steady onboarding support

    Looking back on my onboarding experience, I appreciate how responsive the team remained even after the initial setup. I’ve been able to reach them at various points when I had questions about using the dialer and managing the database effectively. This kind of steady support would suit someone who prefers a guided, step-by-step familiarisation experience. On the flip side, if you are self-directed and want to get up to speed quickly on your own, the pacing of the training might feel a bit slower or too involving. I also noticed automatic updates rolled out while I was still learning parts of the software, and those sometimes changed the interface a bit, which required adjustment. Overall, the quality of the assistance was helpful and thoughtful, but the style is probably best for users who expect ongoing telephonic support and don’t mind a bit of a learning curve stretched over time.

    Malini WarrierAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Setup zyada easy nahi laga, ongoing maintenance bhi zyada hai

    Training ki baat karun toh mujhe laga ki jo pehla setup tha wo boring aur thoda tedious tha. Mostly initial configuration ek baar karna padta hai, jo theek hai, lekin baar-baar jo updates aate hain ya kabhi kabhi jo features add hote hain, unke liye mujhe baar-baar manual intervention karna padta tha. Isse mujhe lagta hai ki ongoing maintenance zyada ho raha hai, jo mera kaam streamline karne ke bajaye kaafi complicated bana deta hai. Trainers ka jo style tha wo thoda zyada theoretical tha aur real use cases mein utni madad nahi karta tha jitni main expect kar raha tha. Software ka interface accha hai, par onboarding ke baad practice aur testing sessions kam the, jo mera confidence thoda dabata tha software ke effective use mein. Kuch baar dialer aur database sync mein issues aye, jinhone mujhe support team se contact karna pada jo time-to-time sahi direction de paate the par ye reliance mujhe pasand nahi aayi. Overall main ye kahunga ki setup aur ongoing kaafi effort mangta hai aur main thoda aur simple aur automated solution expect kar raha tha jo main easily manage kar saka.

    Ankit RaghavanLadakh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    It mostly made sense, though some bits were a bit off

    I went through the onboarding steps and the training materials. For the most part, the wording and labels made sense, which helped me feel like I was following along correctly. Things like setting up the database and using the dialer were reasonably clear in the instructions. But occasionally, some labels or phrases felt a little ambiguous or didn’t quite match what I expected from other tools I’ve used before. This sometimes made me stop to think or double-check, which slowed me down. Also, the sequence of training modules was logical, but a few instructions could be worded better to avoid confusion. Overall, I'm not frustrated, just mildly unsure in places. It mostly works as expected; I guess it’s a pretty average experience in terms of clarity.

    Mihir MathurBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Onboarding was clear, but training hours didn’t always fit my schedule

    I found the initial onboarding process straightforward and well-structured, which helped me get started without too much hassle. The training materials were comprehensive and covered all the necessary tools and features effectively. However, the scheduled training sessions sometimes conflicted with my actual working hours, which made it tricky to attend live sessions consistently. While recorded sessions were helpful, they lacked the immediate interaction that cleared some of my doubts quickly. The pacing of the onboarding seemed geared for a standard 9-to-5 schedule, which wasn’t always convenient for me. On the positive side, the training content was relevant and well-organized, making it easier to grasp the workflow. Balancing these aspects, I’d say the experience was a mix of smooth onboarding coupled with some scheduling challenges during training that could affect overall engagement for those with variable hours.

    Supriya MankadRajasthan, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy