Good if you want steady onboarding support
Looking back on my onboarding experience, I appreciate how responsive the team remained even after the initial setup. I’ve been able to reach them at various points when I had questions about using the dialer and managing the database effectively. This kind of steady support would suit someone who prefers a guided, step-by-step familiarisation experience. On the flip side, if you are self-directed and want to get up to speed quickly on your own, the pacing of the training might feel a bit slower or too involving. I also noticed automatic updates rolled out while I was still learning parts of the software, and those sometimes changed the interface a bit, which required adjustment. Overall, the quality of the assistance was helpful and thoughtful, but the style is probably best for users who expect ongoing telephonic support and don’t mind a bit of a learning curve stretched over time.