Expected a more guided approach in training
Thinking back to the training and onboarding I went through, I had hoped for a more structured sequence of lessons that gradually introduced each tool. Instead, the steps felt somewhat scattered, leaving me uncertain if I was covering everything essential or just jumping into some features too soon. I expected the training to prioritize basics like signing up and using the dialer before moving on to database management and automatic updates. The reality was that these elements overlapped and made it difficult to track progress clearly. That said, the training content was comprehensive and the support accessible, which helped me overcome initial confusion. Over time, I started to piece together how each part fits into my workflow, but I still think a more intentional order in sessions would benefit new users to get up to speed faster and with fewer doubts.