Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,350 published WFHI Reviews.

2,91,301 of 3,88,350 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,212 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Surprise tha ki setup zyada ek baar hi hua

    Aapke support aur communication kaafi clear tha, aur mujhe yeh baat surprisingly achhi lagi ki setup process jyada tar ek baar hi complete hota hai. Maine socha tha ki baar-baar call karni padegi for ongoing help par aisa nahi raha. Training ke dauraan jo information di gayi thi, usse main apna kaam samajhke aage badha paayi. Call dialer aur database features ko setup karne mein initial help mili thi, lekin baad mein mujhe zyada baar assistance nahi leni padi. Payment aur invoicing process bhi smooth tha aur invoices timely mile. Updates automatic aate hain, isliye mujhe khud se kuch manually karne ka tension nahi tha. Agar kisi choti si baat pe baar-baar support se contact banana padta, toh thoda inconvenient hota par aisa nahi tha. Overall communication transparent thi aur mujhe yeh laga ki main hi apne tasks zyada independently kar sakti hoon. Aapke system ne bas thoda extra support initial phase mein diya jo mere liye convenient raha.

    Aarti HegdeMeghalaya, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    The setup journey was smooth but ongoing support felt reassuring

    Right from signing up, the initial setup of WFHI software required a few one-time activities, like configuring my calling tools and uploading initial contacts into the database feature. That first part took some time because I wanted to set everything correctly to avoid future hassles. Once that was done, daily use of the dialer and attending occasional training sessions became the ongoing part. These ongoing sessions helped me stay updated with new features introduced through automatic updates. I noticed that telephonic support was very helpful during those phases where I had questions about small workarounds, so in that respect, it feels like the company isn’t just a software vendor but more of a continuous guide. The invoicing and payments were straightforward, and the priority assistance line was a welcoming addition whenever I ran into minor issues late in the week. Overall, part of the workflow set up was a one-off but the continuous training and support made me feel genuinely supported throughout my usage experience.

    Nikhil KaurKarnataka, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    I have tried other remote workflow training services before, and honestly, I expected the usual dela

    I have tried other remote workflow training services before, and honestly, I expected the usual delays and patchy communication. But you really surprised me with how efficiently your support works. Right from the beginning, your team was available and ready to help without the usual runarounds. Whenever I had questions about the dialer or the calling tools, your responses were clear and prompt compared to what I have experienced before. The telephonic support was much easier to reach than other platforms where I often ended up waiting for days or dealing with generic emails. Also, your updates happen in the background seamlessly, something I never got with previous providers, who often had clunky update processes. I appreciate the direct approach your team takes; you didn’t just give me canned answers but walked me through the steps I needed to follow. It made the training and onboarding phases feel more productive and less frustrating. Even the database feature felt more intuitive after speaking with your support. I definitely felt like you value customer time and want to give proper assistance at every step. So compared to other platforms I’ve used, your communication and support quality exceeded what I had expected, and that has made me more confident using your software going forward.

    Charu ChaturvediMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Mixed experience; would consider using again

    I found the telephonic support to be straightforward in communication. They explained the payment and invoicing process clearly, breaking down the steps logically. However, when I asked about certain features of the database and dialer, the explanations were sometimes vague or incomplete. The onboarding process was fairly standard, with training sessions that covered basic usage without much depth on advanced tools. Despite this, the software itself was functional and updates happened automatically without issue. I might consider renewing the subscription, but only if there's improvement in the clarity and depth of their support communications. Overall, a decent experience with room for better customer guidance.

    Vaibhav DatarHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Response was mostly absent and that made me lose trust

    I had one moment where I really needed help configuring the calling tools to match my workflow. I reached out hoping for quick assistance since the feature was critical for my workday. Unfortunately, the response was delayed for several days and when it finally came, it lacked the detail I required. Beyond that incident, I generally felt the support team was slow to reply or sometimes didn’t reply at all to my queries. This lack of responsiveness made me doubt whether they were fully committed to helping users like me. The few times they did answer on the phone were polite, but the overall absence of timely and helpful communication left a negative impression. It felt like there was a missing link between the support promises and the actual replies I received, which was disappointing especially considering the software’s potential. Faster and more thorough communication would definitely change my opinion.

    Meenakshi SenguptaGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Resolved some issues but not all

    I encountered a few problems while using WFHI software, especially around the calling dialer and the database features. Initially, some calls were dropping unexpectedly which was frustrating as I was trying to maintain consistent workflow communication. When I reached out for telephonic support, the response was fairly quick and the support staff tried to guide me through troubleshooting steps. However, the solutions didn’t always fix the issues on the first try. Some problems like syncing data with the database took longer to resolve and required multiple calls. On the positive side, when the updates rolled through automatically, I noticed some performance improvements which helped things run smoother. The invoicing and payment process was handled well, clear and without delays, which made the administrative side stress-free. Sign-up and onboarding were straightforward and provided all the necessary details upfront, which was good. Though telephonic support was helpful and polite, the inconsistency in problem resolution left me feeling a bit unsure about relying on support for urgent issues. So while some issues were managed efficiently, others lingered and slowed down my productivity during the week.

    Ayush JaiswalLakshadweep, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    They turned a problem into a positive

    I was worried when something went wrong with the software, but the way the support handled it was impressive! They resolved it quickly and kept me in the loop. It was a relief to see how genuinely they cared about fixing the issue so fast. That’s what surprised me the most, honestly.

    Saurabh MehtaPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Communication kaafi theek thi, par billing me thoda delay hua

    Support aur communication ke mamle mein toh pura software system mera expect ke mutabik tha, specially telephonic support jo timely aur knowledgeable tha. Lekin payment aur invoicing me thoda lag hua, jisse mera workflow thoda disturb hua. Dialer functions achhi tarah se kaam karte hain aur automatic updates regularly aate hain, jisse software updated rehta hai. Onboarding process bhi smooth tha, bas thoda clarity ke liye training ke labels ko improve karna chahiye tha. Mera overall impression hai ki product acche standards par hai, par kuch administrative parts me improvement ho sakti hai, tabhi aur balanced experience milega.

    Dhruv DalviUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Could not find needed support info easily

    I found it quite challenging to locate the specific support information I required for the software’s dialer and database aspects. The online resources and help sections seemed scattered and not very intuitive to navigate, which slowed down my progress considerably. Despite the telephonic support line being available, connecting to the right person who could directly assist me took multiple attempts and lengthy waiting periods. The automatic updates weren’t well-explained in the documentation, so I felt unsure about what exactly had changed after each update. This lack of clear, centralized guidance made it difficult to fully set up and use the features effectively, leading to frustration on my part. While I acknowledge that some parts of the onboarding flow were straightforward, the overall outcome was that I could not quickly find the support answers I needed, which hindered my ability to work smoothly.

    Ritu RathoreDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support acha hai but setup kaafi baar one-time hota hai

    Support ke maamle mein merko lagta hai ki WFHI ka ek acha aur ek thoda challenging aspect dono saath-saath hai. Sabse pehle toh ye ki setup face pe mostly one-off hota hai, matlab aapko starting mein kaafi kaam karna padta hai jisme database setup se leke dialer configuration tak sab shamil hai. Is dauran, support team ki help zaroori hoti hai kyunki har ek feature pe thoda time lagta hai samajhne mein aur implement karne mein. Yeh initial phase achhi tarah cover karte hain, aur unhonne promptly samjhaaya, guide kiya. Lekin jab baat aati hai ongoing support ki, toh wo thoda less frequent lagta hai. Matlab jab actual kaam chal raha hota hai toh baar-baar support lene ki zarurat kam parti hai, aur jab bhi contact karte hain toh thoda wait karna padta hai. Wording aur instructions clear hote hain lekin kabhi-kabhi updates ya changes ke baare mein communication late aati hai, jo thoda frustrating hota hai. Phir bhi, generally support professional tha aur jo queries maine poochi wo acche se jawab diye. Mujhe lagta hai ki agar ongoing communication mein thoda improvement ho, toh overall support experience bahut better ho jayega. Toh agar aapko one-time setup pe zyada focus chahiye aur baad mein kam frequent queries hongi toh ye solution aapke liye theek rahega. Par agar regular assistance pasand ho toh shayad thoda patience rakhna pade.

    Ekta ShahPunjab, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy