Response was mostly absent and that made me lose trust
I had one moment where I really needed help configuring the calling tools to match my workflow. I reached out hoping for quick assistance since the feature was critical for my workday. Unfortunately, the response was delayed for several days and when it finally came, it lacked the detail I required. Beyond that incident, I generally felt the support team was slow to reply or sometimes didn’t reply at all to my queries. This lack of responsiveness made me doubt whether they were fully committed to helping users like me. The few times they did answer on the phone were polite, but the overall absence of timely and helpful communication left a negative impression. It felt like there was a missing link between the support promises and the actual replies I received, which was disappointing especially considering the software’s potential. Faster and more thorough communication would definitely change my opinion.