Could not find needed support info easily
I found it quite challenging to locate the specific support information I required for the software’s dialer and database aspects. The online resources and help sections seemed scattered and not very intuitive to navigate, which slowed down my progress considerably. Despite the telephonic support line being available, connecting to the right person who could directly assist me took multiple attempts and lengthy waiting periods. The automatic updates weren’t well-explained in the documentation, so I felt unsure about what exactly had changed after each update. This lack of clear, centralized guidance made it difficult to fully set up and use the features effectively, leading to frustration on my part. While I acknowledge that some parts of the onboarding flow were straightforward, the overall outcome was that I could not quickly find the support answers I needed, which hindered my ability to work smoothly.