Decent Support, No Big Complaints
After interacting with the support team a few times, I came away feeling reasonably confident about their ability to address my questions fairly promptly. The initial onboarding advice was clear enough, and calls to support clarified some specifics on using the dialer and managing the database. Responses sometimes took a bit longer than I'd like, but ultimately, issues have been resolved well enough. There was one moment during a software update when something acted a bit unexpectedly, but telephonic support helped me sort it out without hassle. The payment process and invoicing were handled transparently, and I was able to keep track of charges without confusion. Although the training materials could use slight improvements for clarity, I didn’t face any major problems that would cause concern going forward. I wouldn’t say it was perfect support, but it was serviceable and dependable. So overall, I feel the support was competent and the software is useable without frequent frustrations. I can rely on the team to guide me if I run into difficulty, but it probably won’t be a daily necessity. That’s the verdict I would give without overthinking things.