Helpful support but clearer labels would improve things
I expected the support communication to be straightforward, but occasionally the wording used in the portal and during calls was a bit confusing compared to what I anticipated. For example, some labels on the dashboard had terms which I thought might mean one thing, but the actual function was somewhat different. This meant I had to ask for clarification more than I’d hoped. Despite this, the support team was patient and explained things well once I raised questions, so I wasn’t left in the dark. Comparing this to other software support I’ve used, this one could improve by aligning term usage more closely with user expectations. More intuitive labels and more consistent terminology would make the communication smoother. Nonetheless, the overall support was positive, though a little tweaking in wording could help reduce the number of support calls needed.